Dedicated volunteer of 12 years delivers customer service with a smile

By Ryan Lang, Red Cross Volunteer

What started as more of a convenience for Red Cross volunteer Anita Hicks , quickly became one of the most fulfilling parts of her life.

Anita is one of the hundreds of thousands of volunteers dedicated to the Red Cross Mission and providing an invaluable service to the community. Working at the front desk at the Akron Red Cross headquarters, she spends most of her days answering phones and greeting blood donors, volunteers and others as they walk through the doors, helping them find where they need to go. With her background in customer service, Anita says it was a match made in heaven from the moment she walked through the doors at 501 West Market Street 12 years ago.

Anita Hicks, Red Cross Volunteer

Before that, though, Anita says it was simply the location that drew her in, as the building was within walking distance of her apartment. She was recently retired and needed something to do, so she walked next door. And then, she says, she “immediately fell in love with it.”

Now, after 12 years of walking to work (at least on sunny days), Anita has developed a bond with so many of the blood donors, volunteers and Red Cross staff in the building. “They should be met with the Red Cross standard,” which Anita describes as “120% customer service,” adding, “Nothing beats a smile and a cheerful hello.”

But over the past two years, in dealing with COVID-19 protocols and even shutdowns, it’s been more of a challenge than ever before. The office has been more desolate and for nearly a year and a half, Anita was at home due to pandemic protocols. “I was a fish out of water,” she said of her time away from the office she loves so much.

Today, she’s back in the office two days a week.

“Anita has been a front desk volunteer as long as I can remember, always greeting everyone with a smile and willing to help chip in on any task that needs to be done,” said Rachel D’Attoma, executive director of the Red Cross of Greater Akron and the Mahoning Valley. “She will drive through a snowstorm to get to the building and still be smiling when she arrives.  It is wonderful to have Anita and know that the Red Cross can count on her!”

“It’s just a pleasure. It’s always been a pleasure and it has continued to be a pleasure to be able to give a little bit of myself to someone else.” Anita adds, “I’ve bought into the Red Cross Mission 100%, and it means the world to me to offer my time to the Red Cross.”

Edited by Glenda Bogar, Red Cross volunteer

Man of many talents shares them with the Red Cross

By Christy Peters, American Red Cross Regional Communications Manager

Doug Bardwell was already volunteering to help people in need when he first encountered the American Red Cross. In 1983, Doug and his sons drove to St. Genevieve, Missouri to help during a devastating flood. They stayed in a Red Cross shelter while helping sandbag the town. After that experience, Doug was hooked and decided to become a Red Cross volunteer after he retired.

March 7, 2020. Donelson, Tennessee. Homeowner Linda Bennett tells Red Cross volunteer Doug Bardwell that she can’t thank everyone enough that’s stopped to check on her since the tornado hit. She related to Doug about being sucked through her house when the twister hit. “I felt things hitting me as I was thrown about the house,” said Linda. “When the wind stopped, I went outside, and a neighbor lent me a pair of his shoes. “ Photo by Scott Dalton/American Red Cross

Fast forward several years and Doug has become an integral part of the volunteer team in Northern Ohio. You can’t mention the name “Doug Bardwell” without someone saying how much he has helped them meet the Red Cross mission.

In September 2016, Doug became a communications volunteer in the Northern Ohio Region. His first assignment was a bit of a tall order…photographing and writing about a smoke alarm installation with the Harlem Globetrotters. He continues to contribute articles to the Northern Ohio region blog and takes fantastic photos of many different events whenever needed.

Regional Red Cross CEO Mike Parks and Senior Disaster Program Manager Emily Probst observe, as Harlem Globetrotter Zeus McClurkin installs a smoke alarm in a home in Cleveland

Doug also joined the Disaster Action Team (DAT), which helps residents affected by local fires and severe weather events around northern Ohio.

“The day Doug Bardwell walked into my office was my lucky day,” said Jim McIntyre, Regional Communications Director. “It was OUR lucky day, because Doug has such a broad array of skills he shares so freely, in the Northern Ohio Region and at the national Red Cross level.”

Doug also serves as a lead volunteer for the Volunteer Services department. In that role, he welcomes new volunteers, helps troubleshoot IT issues volunteers may face navigating Volunteer Connection, the online portal for volunteers, as well as writing and publishing the NOH Notables, a weekly wrap-up of local and national Red Cross stories that are published on Volunteer Connection.

March 7, 2020. Nashville, Tennessee. Red Cross volunteer Doug Bardwell listened as (L to R) Machaela , Raniesha, Terriona , and Ray Shawn told stories about all that happened as the tornado hit their home. They are now staying at the Red Cross shelter at Centennial Sportsplex. Photo by Scott Dalton/American Red Cross

In addition to all the support Doug provides the Northern Ohio Region, he also serves as a national communications volunteer. As part of the national Advanced Public Affairs team, Doug has helped manage communications and gather stories and photos for multiple disasters, including the California Camp Fire in 2018, floods in Texas and Louisiana in 2020 and deadly tornadoes in Tennessee in 2021. In fact, anyone clicking around the RedCross.org site will see photos of Doug in action, helping the victims of these various disasters.

Bardwell family

For all the amazing volunteer work Doug has done, his greatest delight is his family. He and his awesome wife have seven children and 19 grandchildren who keep them quite busy! His grandchildren provide never-ending opportunities to attend baseball, basketball, football, soccer, cross country and track and field events. And there’s also marching band, orchestra, jazz band, choral, drama and the list goes on and on. When he’s not busy with family or the Red Cross, he also helps at his church and takes photographs for Properties Magazine.

When asked what he would say to someone looking to volunteer, Doug feels giving back to the community is something everyone should do. “The Red Cross is so big and does so many things, there is bound to be a use for whatever talents and availability you bring with you,” he said. “From volunteering at one blood drive, to sitting at home and making phone calls, there is literally a role for everyone.

Thank you, Doug, for all you do. We are so fortunate to have you as a Red Cross Northern Ohio Region volunteer!

Red Cross salutes volunteer leadership

By Eilene E. Guy, American Red Cross volunteer

Sally Carter has made a career of volunteer leadership.

No matter where she’s lived – and she’s moved a lot – Sally has found needs to fill in her community.

She helped found a children’s theater company and organized volunteers for a third grade “reading buddies” program. PTO and PTA, classroom volunteer, juvenile vision screening, United Way, Newcomers Club, Chamber of Commerce, Learning Disabilities Association – Sally has grown and shared her volunteer “chops” with infectious enthusiasm.

The American Red Cross is lucky to have her.

Sally Carter, Red Cross volunteer

Sally was living in Ogden, Utah, when she saw a newspaper ad for a front -desk volunteer at the local Red Cross chapter.

“It was two weeks before (Hurricane) Katrina hit,” she recalled with a chuckle. Needless to say, that was an extraordinarily challenging moment to be manning the phones, answering a myriad of questions about Red Cross services, volunteer needs and financial donations.

But Sally found her niche. “I was hooked instantly. We were just a family. After that first rush of hurricane response, I got promoted: We did workshops and forums; I started a newsletter, and we did fundraisers.

“I watched all the wheels turning. Red Cross was helping people with house fires, hurricanes; when a semi overturned on the highway, we were feeding the firefighters. Earthquakes, avalanches, mudslides – I didn’t even know about mudslides,” she said, reflecting on the variety of hazards Americans face.

When Sally and her husband Lee moved back to Sandusky to be near family, we crossed paths; she and I had worked together decades before. As we caught up, she mentioned her Red Cross experience and I pounced: “Join us on the chapter board!”

And of course, she did.

“I love working with Sally as a member of our board of directors and as the leader of our Community Outreach team because her passion for the mission of the Red Cross shines through in everything she does,” said Todd James, executive director of the North Central Ohio chapter.

Sally has organized a pool of volunteers to attend community events, to spread the word about the many things the Red Cross does – disaster prevention, preparedness and response, blood collection, health and safety education – as well as the many ways the public can get involved, – as volunteers, blood donors or financial supporters.

She also edits the chapter newsletter, Chapter Chatter.

“You get so hooked,” Sally said. “It’s almost a selfish thing: I may have done some good as a volunteer, but I got back 20 times over.”

Sally’s dedication to volunteerism is a family thing. Her parents were committed volunteers and she laughingly said she’s “volun-towed” her husband Lee, a retired newspaper executive, into a variety of activities. “I’m hoping I’ve instilled it in my sons,” she added.

Sally is a sterling example of the tens of thousands of volunteers who make it possible for the Red Cross to fulfill its mission to “prevent and alleviate human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.”​

Edited by Glenda Bogar, American Red Cross volunteer

Northern Ohio Red Cross volunteer finds the path to yes, no matter the challenge

The first in a series of volunteer profiles during National Volunteer Week

By Tim Poe, American Red Cross volunteer

Deb Day, Red Cross volunteer and Toby

The American Red Cross has many outstanding volunteers in Northern Ohio, and we
are proud to profile a few for Volunteer Week. Today we are featuring Deb Day, a
community volunteer leader in the Heartland, Stark and Muskingum Lakes (HSML)
chapter.

Since joining the Red Cross in 2017, Deb has helped a tremendous number of people recover from disasters—both in Ohio and throughout the U.S. She frequently assists during blood drives and has taken a key role in several Red Cross initiatives.

Deb Day, Red Cross volunteer

Deb brings a lifetime of learning and experience to the Red Cross. She retired from a public education career almost seven years ago, where she coached, taught and served as a guidance counselor. Her interests and hobbies include the outdoors, travelling , and sports. Deb has always loved helping others and seeking adventure.

“Now that I have the time to volunteer,” she said, “I truly enjoy helping out whether it is deploying to disasters, working as a blood donor ambassador, or working at the local food pantry.”

Deb first joined in 2017, after seeing a Red Cross call for volunteers during coverage of Hurricane Harvey.

Deb was soon assisting those impacted by the hurricane. She said her deployment started with “hurry up and wait” but soon changed to needing to be flexible, avoiding frustration, and getting the job done. Deb served in an Emergency Response Vehicle (ERV), feeding those in a community about 45 minutes away from the kitchen in Sugar Land. “We were the first to leave and the last to come home,” she said.

Deb also saw the best of humanity. “Amidst all the destruction was hope and determination,” she said. “A community came together to look out for one another. It was a time when I could provide food, hugs, words of comfort, and a shoulder to cry on. It was remarkable!” She also spoke of the warm, welcoming the Southern Baptist kitchen volunteers and how “Red Cross deployments create families whose members stay in touch for life.”

Antique Day Parade, 10-10-21

Of course, most of Deb’s work is in her home chapter. In addition to helping with daily responses and initiatives, she assisted following the tornado in Shelby and flooding in the Wooster area. Speaking very highly of her fellow volunteers and staff members, Deb remarked how everyone in their small but mighty group pitched in and served the needs of the community, something which they consistently achieve.

“I truly appreciate everyone’s dedication to their community and the Red Cross,” Deb said. Whether Sound the Alarm, community assistance, disaster response, training, or meetings, “volunteers and staff find the path to ‘YES’ no matter the challenge.” And while the pandemic has been difficult, the Red Cross has not wavered in its humanitarian commitment to those in need.

“I am amazed and so thankful for everyone affiliated with the Red Cross,” she said.

Edited by Glenda Bogar, American Red Cross volunteer

National Volunteer Week spotlight: Pete Ulrich remembered as dedicated trainer and great guy who saved lives

By: Chris Chmura, American Red Cross volunteer

Everyone on the American Red Cross Transportation Specialist and Disaster Program teams knew Peter Ulrich simply as “Pete.” He was well known across Northern Ohio for being an excellent teacher with a natural teaching talent who trained countless volunteers for the Red Cross. Pete was based out of his hometown of Akron, Ohio, but his influence reached across the region. Volunteer transportation specialists deliver lifesaving blood products from Red Cross distribution facilities to hospitals. 

My first time meeting Pete was just over a year ago to learn my role as a transportation specialist. From the start, I was truly impressed with how professional, organized and genuine Pete was. We worked together for about four hours that night. Pete was not only an incredible trainer but he was a lot of fun to work with, hard to keep up with and had a quick-witted sense of humor. 

Over this past year, I would run into Pete while on my routes. He would take to time to say “hi,” ask how I was doing and offer to help if needed. Pete said two things that come to mind whenever I am working in the Akron Red Cross office and delivering to Akron General Hospital. He would say, “This is the world’s slowest elevator,” referring to the Akron Red Cross building each time we were in it. (He just wanted to keep moving!) Second, Pete was showing me around at Akron General Hospital and I feel he was starting to trust me because he said in a witty way, “You will learn really fast that I like to do things my own way,” meaning he had a creative style to get the job done. He made volunteering fun.

Sadly, Pete, age 63, passed away March 13. The retired high school band director and high school administrator was a lifelong learner. In retirement, he earned his Doctor of Education and continued to consult with colleagues. An enthusiastic volunteer, Pete served as an usher for the Akron Civic Theater and E.J. Thomas Hall before becoming a Red Cross volunteer.

“Pete was great guy. That is what everyone says about him that he has touched,” said Debbie Chitester, disaster program manager for the Greater Akron and the Mahoning Valley Red Cross. “He was always someone who would go out of his way for someone. Even during COVID, I would see him there on Sundays making sure the vehicles were all set to go for the drivers. He always took that extra step. Pete trained many of the Biomed drivers, so his legacy will live on.”

“Pete Ulrich was a Red Cross hero. In his volunteer role, he saved lives every day. He took great pride in volunteering for the Red Cross and the transportation program,” said Shelby Beamer, transportation coordinator for the Red Cross Northern Ohio Region. “The organization will forever be grateful for having Pete Ulrich on our team and his hard work and dedication in helping grow the transportation program in Northern Ohio.”

Pete, you will be missed because you were a good human being, dedicated to your family, an educator, volunteer and hero. In his obituary, Pete suggested taking time each day to communicate with someone you love, be they near or far.

Your time and talent can make a real difference in people’s lives. To learn more about volunteering, visit redcross.org/volunteer.

Edited by: Glenda Bogar, American Red Cross volunteer

National Volunteer Week spotlight: Carol Schemmer is dedicated to helping others

By: Sam Pudelski, American Red Cross volunteer

Carol Schemmer of Ottawa County is no stranger to the amazing work that the Red Cross does here at home and abroad.

“When I was in the military, I saw the work of the Red Cross firsthand — when military members needed support to get back home in an emergency or to communicate with loved ones,” said Carol.

Carol has spent her life helping others. She has held many distinguished roles in her life, including spending 22 years serving as a nurse in the United States Navy, leading an emergency room in Connecticut and teaching at Lorain County Community College, just to name a few.

Currently, she spends her time as a volunteer with the State of Ohio Medical Reserve Core (MRC) administering COVID-19 vaccines and as a leader for Club Red, a local organization that supports the Northern Ohio Region of the Red Cross through fundraising and advocacy efforts.

“Carol is an idea person and an action person. She’s always willing to step up and offer advice or help coordinate boots on the ground. She is highly organized, extremely reliable and caring,” said Rachel Hepner-Zawodny, executive director of the Red Cross of Northwest Ohio.

As part of Club Red, Carol has led the group to fundraise for the Red Cross but also expanded its effort to teach CPR to communities. She believes that CPR is so easy to learn, yet can be so vital to saving a person’s life during an emergency.

Carol admires the Red Cross volunteers who coordinate and deploy to disasters to offer relief to those affected. When disaster strikes, volunteers are there to provide basic necessities to communities impacted by a flood, storm or other natural disaster—supplying food, water, medical care and more. These efforts are possible thanks to donations and the support of volunteers—who make up over 90% of the Red Cross workforce.

We cannot do the work that we do abroad and at home without the support of people like Carol. Her dedication to supporting others in need throughout her life as a nurse and as a volunteer has helped countless people. We are truly honored to call her a supporter.

If you aren’t a volunteer but are interested in how you could support the Northern Ohio Red Cross, there are many opportunities available for a variety of skill sets. You can visit our website or click here to learn more.

Edited by: Glenda Bogar, American Red Cross volunteer

National Volunteer Week spotlight: Recovery Coordinator Debbie Ziss aids victims after disasters

By: Olivia Wyles, American Red Cross volunteer

Today we recognize Debbie Ziss, one of the American Red Cross recovery coordinators for the Northeast Ohio Region who also serves on the Disaster Action Team. The Disaster Action Team (DAT) is a group that is dedicated to helping their communities respond to the scene of disasters. The DAT does this not only by responding to the immediate needs of individuals after a disaster, but also by guiding them as they navigate what their life will look like post-disaster and assisting them in accessing resources they need. Debbie has been a volunteer with the Red Cross for about two years and typically manages the recovery for 50+ people every week.

“Debbie is a fearless advocate for the client in assisting them to find resources for overcoming barriers in their recovery,” said Tom Revolinsky, disaster program manager for the Red Cross of Northeast Ohio.

One of the common disasters that the DAT group responds to is home fires, and Debbie has recounted helping individuals who have experienced house fires, entire apartment fires and fires resulting in the unfortunate death of a family member. Although it is challenging to help individuals work through the experience of losing the most important things or people in their lives, Debbie feels that it is an honor to be able to help them through.

“Whether you work at the Red Cross or you’re a client of the Red Cross, you have a story,” Debbie said. “As a volunteer, I’ve learned to make their story my story as well.”

Debbie serves the DAT mostly through casework assignments. She is constantly looking to get things done as well as she can and take the lead in new cases. When asked about some of the skills needed as a DAT volunteer, Debbie said that it is important to pay close attention not only to what people are saying, but how they say it.

“Everyone handles trauma differently,” Debbie explained. She hopes to be able to make a difference in the lives of the individuals who she is able to work with.

Volunteers with an open heart and dedicated spirit like Debbie’s are crucial to the work of the Red Cross. We thank Debbie for her impactful work with us. If you would like more information on the Disaster Action Team and would like to assist the Red Cross advance its mission, visit: https://www.redcross.org/volunteer/disaster-action-team.html.

Edited by: Glenda Bogar, American Red Cross volunteer

National Volunteer Week spotlight: Roger Barton of North Central Ohio

By Eilene E. Guy, American Red Cross volunteer

To celebrate National Volunteer Week, we are featuring profiles of some of the dedicated volunteers who help the American Red Cross fulfill its mission in Northern Ohio.

Roger Barton fills a pivotal volunteer role with the Red Cross: Leadership.

In his second year as chair of the North Central Ohio Chapter of the Red Cross, Roger is enthusiastic about the nonprofit organization and its many services: blood collection, disaster response, support for the armed forces and emergency preparedness.

But as an executive in private enterprise—he’s general manager of Reineke Ford Lincoln in Findlay—Roger understands that none of those activities would be possible without the financial support of the American people.

“I’ve been active in fundraising,” he said, explaining how he feels he’s making a difference. “It takes money to run an organization.”

“Roger is well known in the community and he knows how to inspire people, to get them enthusiastic about helping others,” said Todd James, executive director of the Red Cross’ North Central Ohio Chapter, who has worked closely with Roger since he joined the chapter board six years ago.

“Not many people appreciate the importance of raising the dollars it takes to pay the people who draw blood or buy the gasoline for disaster vans or provide AED and CPR training equipment.”

Roger had personal experience with the Red Cross long before he stepped into his current role. “I’ve always given blood,” he said, and when he was in the U.S. Navy, he learned that if he or a family member needed emergency messaging, it would go through the Red Cross.

In 2007, the Blanchard River overflowed, flooding Roger’s basement along with scores of other homes in Findlay. “The Red Cross had a pickup truck going through the neighborhood and they were handing out cleanup supplies.

“That really hit home,” he recalled.

Roger is looking forward to the easing of pandemic restrictions, when “normal” activities can resume, including fundraising events that he knows are important to meeting needs that never end.

“The more you get involved, the more you understand how vital the Red Cross is,” he said.

If you’d like to get involved in a vital organization—as a leader, donor, trainer or responder (on-the-ground or virtual)—contact your local Red Cross chapter or visit https://www.redcross.org/volunteer.

National Volunteer Week spotlight: Ralph Lee of Heartland, Stark & Muskingum Lakes

By: Doug Bardwell, American Red Cross Volunteer

To celebrate National Volunteer Week, we are featuring profiles of some of the dedicated volunteers who help the American Red Cross fulfill its mission in Northern Ohio.

Regional offices of large organizations are fortunate when they have representation on the governing councils at national headquarters. Such is our fortune, having Ralph Lee as chairman of the National Diversity Advisory Council (NDAC) for the American Red Cross. Meeting quarterly with Red Cross CEO and President Gail McGovern, NDAC sets the direction and policies of inclusiveness with all that the Red Cross does nationally.

If you’ve ever had the chance to take some of the excellent Red Cross classes like “Uncovering Unconscious Bias,” like I did recently, these are just part of what NDAC brings to our employees and volunteers.

“We are also working hard to make sure that our disaster responders look like the communities they serve, especially now with the Asian and Hispanic communities, so people feel comfortable when our volunteers show up and say they want to help. That’s really been my challenge and my guidance since I became chairperson,” said Ralph.

Ralph, who serves as Executive Vice President and Chief Human Resources Officer at Kenan Advantage Group, started as a volunteer in 2013 in Cincinnati, helping recruit 150 community volunteers for a Sound the Alarm event there. Ralph and his wife Janelle now live in Canton. They have two sons – one living in St. Louis and one in Cincinnati, where they still go frequently to see their two grandchildren.

In Canton, he has organized a “My Story” event for their local chapter, where each meeting, someone introduces themselves and tells a bit of their personal story. “Through learning more about our fellow volunteers, people find that despite skin color or background, we are all more alike than we are different,” explained Ralph.

When Ralph moved to Canton, Kim Kroh, executive director for Heartland, Stark & Muskingum Lakes, admits to “stalking and seeking him out” to join their chapter.

“Ralph Lee is a driving force when it comes to being a Red Cross volunteer, and is currently the chairperson of NDAC. Ralph was actively involved at the Red Cross’ regional board in Cincinnati before moving to Canton where he joined our board. Ralph has used his connections to assist us in strengthening partnerships throughout our chapter footprint, leading to sponsorships, board representation and blood drives. Our chapter has been made stronger thanks to Ralph’s efforts.”

If you’d like to help your local community but are unsure of how you can help the Red Cross, fear not, there is a role for everyone to play to fulfill the Red Cross mission. Find out more at: https://nohredcross.org/volunteer/.

Edited by: Glenda Bogar, American Red Cross Volunteer

Experienced nurse makes time to step outside caregiver role to volunteer for Red Cross

Note: To celebrate National Volunteer Week, we are featuring profiles of some of the volunteers who help the Red Cross fulfill its mission in Northern Ohio

By Sue Wilson, American Red Cross volunteer

April 24, 2020- The worldwide pandemic has most of us sheltering at home. But the incredibly giving and generous volunteers who make up the bulk of the front lines at the American Red Cross are out helping those who need it most. That selfless spirit is noteworthy any time, but now, it is exceptionally heroic.

This week, the Red Cross is celebrating National Volunteer Week to honor these special individuals. Today we spotlight Kevin Sauer, B.S.N., R.N., a caregiver at Cleveland Clinic Fairview Hospital and a volunteer for the Red Cross.

Sauer 2020 Headshot

Kevin Sauer

Kevin was born, raised and still lives on the west side of Cleveland. He received his bachelor’s in nursing from Xavier University, and has been practicing for 10 years. He recently returned to school to earn a master’s degree in executive leadership. Several years ago, as he was working on his professional career ladder application, he noted volunteering was part of the criteria, so he began volunteering at the local blood donation center.  In the eight years since, he has moved from Blood Services into Disaster Services, and is now a team leader/supervisor on the Disaster Action Team as well as the Disaster Health Services Team, among other roles.

Kevin functions as our Regional DHS Lead and, despite periodic months overseas, he rarely misses a Division call to stay up-to-date for the team,” said Renee Palagyi, Regional Senior Disaster Program Manager. “I had the privilege to deploy with Kevin during southern Ohio flooding and he set the bar high for mentoring and leading his nursing team through constantly changing needs.”

Prior to volunteering, Kevin admitted he didn’t know a great deal about the Red Cross beyond their blood services. “It wasn’t until I received a follow-up phone call from Debra Kellar [a member of the Volunteer Services Team] that I learned about Disaster Services and everything else the Red Cross does. After that, it was the people I volunteered alongside, together with the clients we helped, that roped me in—and I’ve been here eight years now,” said Kevin.

With Kevin’s incredibly busy work schedule, it’s amazing he finds time to volunteer, but he makes it a priority. For most of the past eight years, his 12-hour shifts, three days a week at the hospital allow him the time and opportunity to volunteer on his days off.

deployed

L to R: Kevin Sauer, Chad Whitaker, Lora Taylor, disaster program manager- North Central Ohio, Renee Palagyi- senior program manager, Debbie Chitester, disaster program manager- Greater Akron and the Mahoning Valley

“I enjoy helping people,” he said. “So making time to help those who potentially just lost everything is worth it to me.” Kevin said volunteering with the Red Cross allows him to step outside  his nursing role when needed, to help people who need help the most.

Kevin has seen a lot. His work with Disaster Services has taken him all over Northeast Ohio for home fires, multi-family apartment/condo fires, flooding, and even a home explosion where he helped open and operated a shelter for a few nights. He also deployed to Houston for Hurricane Harvey, and returned to his college town of Cincinnati to assist in flood relief in 2018. But one of his most memorable experiences? “I walked into a home with five kids, and that home had no electricity, no power and no running water after a fire,” said Kevin. “Their kitchen was literally ripped open and thrown outside their house. They were waiting, in the cold, for us volunteers from the Red Cross to come and help them. That experience reminded me, once again, why I continue to take calls for the Disaster Action Team.”

Kevin said the best thing about volunteering for the Red Cross is the people. “Some of the names and faces may have changed, but the dedication and willingness to serve are still there from everyone who puts on that Red Cross lanyard or vest,” Kevin explained. Also, the people we help every day. One minute these people are living their lives and the next, their lives are turned upside down by a fire, flood or other natural disaster. Being there for them, hearing ‘thank you’ from someone who just lost everything, is what keeps me going.”

During a global pandemic or an emergency close to home, volunteers like Kevin keep all of us going, and they deserve our thanks for being true heroes.

Edited by Glenda Bogar, American Red Cross volunteer