Tag Archives: Northern Ohio Region

It’s National Volunteer Week

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Volunteer Profile; Pat Crawford

By Sue Wilson, Red Cross Volunteer

What would we do without the selflessness of those who give their time by
volunteering?

In honor of National Volunteer Week (April 21-27), we are featuring profiles of some of
the dedicated volunteers who help the American Red Cross fulfill its mission in Northern
Ohio.

From left: Gail Wernick, Pat Crawford, Kelsey Jeffrey, Debra Kellar, and Kevin Brooks of the Northern Ohio Region Volunteer Services team, and Rachel Hepner, Executive Director, Western Lake Erie Chapter

Pat Crawford spends most of her time honoring and thanking others for their service.
From her home base in the Western Lake Erie Chapter, headquartered in Toledo, she
handles the five chapters in the Northern Ohio region as the Regional Volunteer
Services Recognition and Appreciation Lead. If you thought that in this crucial role in the
Volunteer Services Department, Pat seems to have volunteering in her blood, (pun
intended) you’d be right! And she passed down that heart to serve to her sons: her
eldest was Red Cross trained in water survival, first aid/CPR and was a lifeguard, and
her youngest is a law enforcement officer in Findlay. 

Like many who volunteer, Pat has a Red Cross story. 

Pat’s oldest son and his family moved to Louisiana. When Katrina hit, their home
experienced extensive damage, and they had to come back to Ohio for awhile. Pat will
be forever grateful for the tremendous support the family received from the Red Cross.
Beyond that, Pat appreciates what the Red Cross does for our military.

“I have many family members and friends that were and still are in the military. I know
what the Red Cross does to help our servicemen and women and their families,” she
said. 

Pat’s volunteer experience started many years ago. She was a front desk receptionist
and a TeleCare call receiver. She was later “hired” by AmeriCorps to serve a year at the
Red Cross, but stayed on for four years, starting first in the Disaster Services office and
then moving to other areas like the Pillowcase Project and educational classes. After
her last AmeriCorps year, she retired and became a full-time volunteer for the Red
Cross. 

Volunteers Pat Crawford and Gareth Loboschefski catch up at a volunteer recognition event

What Pat loves most about her job as the Volunteer Services Recognition and
Appreciation Lead is expressing gratitude for the hard work of the many volunteers
throughout the regions’ five chapters.

“I feel it is very important to let volunteers know that they are appreciated and supported
for what they do,“ Pat said. “I feel really good when a volunteer wins a gift card or
receives a Red Cross item and they take the time to tell you how much they appreciate
it.”

While it may be the little things that Pat finds rewarding, she has one story in particular
that exemplifies the powerful life-changing and lifesaving impact volunteering can make.

One day, way back when she worked the phones, she received a call from a woman
who could not get in touch with one of her older female clients. “We called the police
and fire to do a wellness check on this person, because her daughter, who lived out of
town, hadn’t spoken to her since Saturday, and it was now Monday,” Pat shared. 

Pat called emergency responders who broke into the house and found the woman
unresponsive, but thankfully alive. When Pat went to visit the client in the hospital, the
grateful woman said, “you saved my life” — a comment she still gets goosebumps
about.

One of Pat’s dreams, and something she worked over two years to accomplish was to
get the Nurses Pin awarded at the Recognition and Appreciation Events. That dream
came true for Pat in 2023 and will continue every year. “They are special pins that have
numbers that are assigned to the volunteer nurse, and records of these pins are kept in
the archives in Washington, D.C.,” said Pat.

Pat Crawford, who spends much of her time honoring others for their volunteer work, is
a true example herself of what it means to be a Red Cross volunteer.

Edited by Glenda Bogar, Red Cross volunteer

Posted by Ryan Lang, Red Cross board member and volunteer

Number of lives saved tops 2,000

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Through the work of our dedicated American Red Cross volunteers and partners, we have now saved more than 2,000 lives through our Home Fire Campaign. More than one-third of those are children.

Home fires are this country’s deadliest and most frequent type of disaster. Seven people in the U.S. lose their lives to a fire in their home every day.

Because of these tragic statistics, the Red Cross launched its Home Fire Campaign to reduce home fire- related deaths and injuries. Since its start in 2014, the campaign is credited with helping save 2,002 lives as of the end of November, 2023.

As part of the Home Fire Campaign, the Red Cross works with local partners to install free smoke alarms and share fire safety information with families. Through the support of our community partners and dedicated volunteers, the campaign has installed 2.7 million smoke alarms and helped to make 1.1 million homes safer.

Long before the launch of the national home fire campaign, the Northern Ohio Region was installing smoke alarms in homes locally. The effort began in the city of Cleveland in 1992, when businessperson and philanthropist Sam Miller joined with other civic leaders, the Cleveland Fire Department, and the Red Cross to reduce fire fatalities through installing smoke alarms and teaching fire safety.

More than 225,000 smoke alarms have been installed by the Red Cross and its partners in Northern Ohio, and 21 of the 2,002 lives that have been saved were in this region.

If you need smoke alarms in your home, visit our regional Home Fire Campaign page.

Posted by Ryan Lang, Red Cross board member and volunteer

Apartment building residents placed in short-term housing

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Red Cross sheltering operations cease after six days

Residents of the Terrace Towers apartments in East Cleveland have been relocated to other short-term housing options, and the shelter operated by the American Red Cross has closed.

Red Cross workers preparing meal distribution.  Photo credit: Cuyahoga County Multimedia

More than 130 residents took refuge in the shelter for six nights, after fire forced them to flee on Monday, July 3rd . They took refuge the first two nights at the Salvation Army East Cleveland Corps Community Center. On Wednesday, the shelter was transferred to a dormitory at Case Western Reserve University. The shelter closed on Sunday.

It was the largest sheltering operation in Northern Ohio since 2004.

 Tom Revolinsky, Red Cross disaster program manager, and Alfreda Scott, Terrace Towers resident.  Photo credit:  American Red Cross

“We made a lot of friends,” said Tom Revolinsky, Disaster Program Manager for the Red Cross of Northeast Ohio. “A lot of the residents were understandably upset when they were forced out of their homes on the night before the fourth of July, but by the time they left the shelter on Sunday, we were getting lots of hugs.”

During the six nights of shelter operations, the Red Cross provided:
 525 overnight shelter stays
 2,023 meals
 304 health services
 256 comfort kits (personal hygiene items)
 125 blankets
 Continuous emotional support

Officials with RHM Real Estate Group, the Terrace Towers property management firm, is providing alternative housing options for the residents while repairs to the apartment complex are being made.

“We’re grateful to Terrace Towers property management for working so diligently this week to find alternative lodging for their residents,” said Emily Probst, Regional Disaster Officer for the Red Cross of Northern Ohio. “And we thank the Salvation Army for providing space for the first two nights, and Case Western Reserve University for opening one of their dormitories to these residents.”

Emmanuel Grant, Terrace Towers resident.  Photo credit: American Red Cross

Emmanuel Grant, one of the residents of Terrace Towers who took refuge at the Red Cross shelter, said, “One thing I appreciate about the Red Cross; they follow scripture when it said to extend hospitality, caring for your neighbor. So these things have really been a blessing.”

Alfreda Scott, Terrace Towers resident. Photo credit: American Red Cross

“My experience, believe it or not, has been wonderful,” said shelter resident Alfreda Scott. “It’s just been like a nice community, and everyone’s been hugging and supporting each other, and it’s been wonderful.”

She said once her housing situation stabilizes, she plans to become a Red Cross volunteer.

“I made some new friends.”

You can hear more from Emmanuel and Alfreda in this video here.

See more photos here.

Red Cross and County Emergency Management workers.  Photo credit:  Cuyahoga County Multimedia

The Red Cross received assistance from several organizations, including the Cuyahoga County Office of Emergency Management, and several businesses stepped-up to provide meals, including Bon Appetit, Case Western Reserve University’s food service provider.

“No one organization can carry out such a challenging task alone, and we’re thankful for all the help the residents received,” said Probst. “We’re also indebted to our dedicated volunteer workforce. We could not have provided such valuable assistance without them.”

To learn more about volunteer opportunities with the Red Cross, visit redcross.org/volunteer.

Posted by Ryan Lang, Red Cross board member and volunteer

Red Cross Home Fire Campaign reaches goal of installing 2.5 million free smoke alarms nationwide

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Since October 2014, the campaign has saved at least 17 lives in Northern Ohio

The American Red Cross Home Fire Campaign with the support of community partners has achieved its goal of installing 2.5 million free smoke alarms and making 1 million households safer across the country.

Since launching in October 2014, the campaign has saved at least 1,583 lives nationwide — including 17 people in Northern Ohio — from the threat of home fires, which claim seven lives every day in the U.S. Most often, these tragedies occur in homes without working smoke alarms.

“We are proud of our incredible work with community partners to help save lives by providing free smoke alarms in Northern Ohio as part of the national Home Fire Campaign,” said John Gareis, Regional Preparedness Manager. “And we take special pride in knowing that the smoke alarm program we started more than 30 years ago in Cleveland served as a model for the current Red Cross Home Fire Campaign.” Watch a video of the history of the Home Fire Campaign in Cleveland. 

In Northern Ohio since the start of the Home Fire Campaign in 2014, Red Cross volunteers and partners have:
 Installed more than 100,000 free smoke alarms
 Made 37,400 households safer
 Educated more than 31,000 children through youth preparedness programs

FREE HOME FIRE SERVICES TO CONTINUE Because home fires remain a daily threat and the campaign has made a lifesaving difference, the Red Cross will be continuing the program with community partners as part of its standard services, including Sound the Alarm events in communities throughout the region this spring to install free smoke alarms.

Visit soundthealarm.org/noh for a home fire safety visit if you need assistance, or to volunteer. No prior experience is needed. Training will be provided before volunteer teams visit area homes to install smoke alarms and share fire safety information. During the Sound the Alarm appointments, volunteers will install free smoke alarms, and will share information on the causes of home fires, how to prevent them, what to do if a fire starts and how to create an escape plan.

In addition, the campaign’s other services will continue, such as teaching children about the threat of home fires and what to do through youth preparedness programs, installing accessible fire safety equipment like bedshaker alarms and strobe light smoke alarms for residents who are deaf or hard of hearing, and providing home fire
safety resources in American Sign Language.

Home fires account for most of the more than 60,000 disasters that the Red Cross responds to annually in the Northern Ohio Region and across the country. So far in 2023, Red Cross volunteers have helped nearly 400 people affected by nearly 200 home fires in the Northern Ohio Region by providing emergency lodging, financial
assistance for urgent needs like food and clothing, and one-on-one recovery support for navigating next steps and connecting with community resources.

ONE HOME FIRE SURVIVOR’S STORY: Akron grandfather Shawn Spaulding had just returned home after a long day at work when fire broke out in his home. Read about his escape here.

Read more stories and see the campaign’s national impact at redcross.org/HomeFireStories.

HOW TO GET INVOLVED Help save lives through the campaign by becoming a volunteer or making a financial donation to prepare, respond and help families recover from home fires. Learn more at redcross.org/noh.

You can also help your family by testing your smoke alarms monthly and practicing your two-minute home fire escape plan. Additional safety tips are available at redcross.org/fire and on the free Red Cross Emergency app (search “American Red Cross” in mobile app stores).

Posted by Ryan Lang, Red Cross board member and volunteer

As many students head back to school, Red Cross offers important safety tips

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By Christy Peters, American Red Cross Regional Communications Manager

If you’re out this weekend, making a quick Target or Wal-Mart run, be prepared to witness a strange phenomenon – the panicked, school supplies shopping parent. We’ll be wide eyed and shaky, searching for a plastic folder, with three holes but no prongs, in a specific color that 500 other parents have also been looking for since school supply lists came out. That’s right folks, it’s back to school time!

My son will be in first grade this year, so I’m slightly less nervous than I was when he started his academic journey last year as a kindergartener. Of all my fears (and there were many) one of the biggest was him riding the bus. Watching him climb on and sit in that huge seat was enough to send me into a full-on panic attack. Unfortunately, so was watching the many drivers who sped past the bus as it was slowing down to get him or didn’t stop at all.

The American Red Cross Northern Ohio Region wants everyone to stay safe as students head back to school. Below are several reminders for riders, walkers and those of us sharing the roads and sidewalks with them. Take a moment to review these important tips and go over them with your kids returning to school.

PHSS Preparedness – A father shows his son how to dial 911 in the event of an emergency.

CELL PHONES A DISTRACTION The National Safety Council (NSC) reports distracted walking can be dangerous, even deadly. Teach your students the following:
– Don’t text or talk on your phone while walking. If you must text, move out of the way of others and stop on the sidewalk.
– Never cross the street while using an electronic device.
– Do not walk with headphones in your ears.
– Drivers can be distracted too. Never use a phone while driving. Help keep children
safe by eliminating all distractions.

TAKING THE BUS
– Students should get to their bus stop early and stand away from the curb while waiting for the bus to arrive. Young children should be supervised.
– Board the bus only after it has come to a complete stop and the driver or attendant instructs them to get on. They should only board their bus, never an alternate one.
– All students should stay in clear view of the bus driver and never walk behind the bus.

WALKING TO SCHOOL
– Cross the street at the corner, obeying traffic signals and staying in the crosswalk.
– Never run out into the street or cross between parked cars.
– Use a route along which the school has placed crossing guards.
– Parents, walk with young children and those taking new routes or attending new schools, for the first week to ensure they know how to get there safely. Arrange for the kids to walk to school with a friend or classmate.

GOING BY CAR
– Everyone should always wear a seat belt.
– Younger children should use car seats or booster seats until the lap-shoulder belt fits properly (typically for children ages 8-12 and over 4’9”), and ride in the back seat until they are at least 13 years old.
– If a teenager is going to drive to school, parents should mandate that they use seat
belts.

RIDING A BIKE There may be more young people on bikes as the school bells ring. They should:
– Wear a properly fitted helmet and bright clothing.
– Ride on the right side of the road, with traffic, in a single file.
– Come to a complete stop before crossing the street; walk bikes across the street.
– Stay alert and avoid distracted riding.

SLOW DOWN Drivers should slow down, especially in residential areas and school zones, and know what the yellow and red bus signals mean. Yellow flashing lights indicate the bus is getting ready to stop, that motorists should slow down and be prepared to stop. Red flashing lights and an extended stop sign indicate the bus is stopped and children are getting on or off.

Motorists must stop when they are behind a bus, meeting the bus or approaching an intersection where a bus is stopped. Motorists following or traveling alongside a school bus must also stop until the red lights have stopped flashing, the stop arm is withdrawn, and all children have reached safety. This includes two and four-lane highways. If physical barriers such as grassy medians, guide rails or concrete median barriers separate oncoming traffic from the bus, motorists in the opposing lanes may proceed without stopping.

KEEP LITTLE ONES SAFE Keeping all students safe is the primary concern for everyone, but there are special steps for parents of younger kids and those going to school for the first time:
– Make sure the child knows their phone number, address, how to get in touch with their
parents at work, how to get in touch with another trusted adult and how to call 911.
– Teach children not to talk to strangers or accept rides from someone they don’t know.

Finally, download the free Red Cross First Aid app for instant access to information on handling the most common first aid emergencies. You can find it by searching for ‘American Red Cross’ in your app store or at redcross.org/apps. Learn and practice First Aid and CPR/AED skills by taking a course (redcross.org/takeaclass) so you can help save a life.

Posted by Ryan Lang, American Red Cross Volunteer


“Tattoos!” A story and reminder about blood donation and tattoos for National Tattoo Day

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By Christy Peters, American Red Cross Regional Communications Manager

1947 – Grandma & Grandpa’s engagement picture – photo courtesy of Christy Peters

One of my favorite stories about my grandparents happened on one of their early dates. They both lived in Canton and had recently started dating. One night, when my grandfather was driving my grandmother home, they had car trouble. Luckily for both of them, my grandfather worked as a mechanic. He pulled the car over to the side of the road and got out to inspect under the hood.

Grandma got out with him and once the hood was open, Grandpa began rolling up his sleeves to get to work. Suddenly he heard my grandmother scream, “TATTOOS!” Apparently, in all their time together, Grandpa had always worn long sleeves and had not revealed his two very prominent arm tattoos, courtesy of his time in the Army during World War II.

Grandma was shocked but I think most of her reaction had to do with what her parents, my great grandparents, were going to say when they found out she was dating a man with tattoos. Thankfully, everyone got over the scandalous tattoos and my grandparents went on to be married for 70 years until my grandmother passed away in 2019.

You’re probably thinking, “Great story but what does it have to do with the American Red Cross?” Well, if you didn’t know, July 17 is National Tattoo Day, a day that “recognizes the history, culture, and artists dedicated to etching ink permanently on the skin.” Unfortunately, many people think the Red Cross is just as shocked by tattoos as my grandmother was that night many years ago. People often tell me they can’t donate blood because they have a tattoo, or that they recently got a tattoo and think they must wait years before giving again.

Grandpa and his tattoos in 1952 – photo courtesy of Christy Peters

I’m writing this blog to let all of you with gorgeous ink know that none of that is true! In Ohio, there isn’t a deferral if your tattoo was applied with a sterile needle and fresh ink in a state regulated facility. If you received your tattoo in a different state, you can find out if that state requires you to wait to give here. And, even if you do have to wait, the deferral period is only three months, not years.

If you’ve not been donating because of tattoos, now is the perfect time to begin. During the month of June, the Northern Ohio Region collected nearly 2,000 fewer donations than needed to help meet patient needs. Your donation now will help us avoid a summer shortage. So, just like my grandpa did on that date, roll up those sleeves proudly and show off your tattoos while you help save lives! Find a drive near you and make an appointment today!

Posted by Ryan Lang, American Red Cross volunteer and board member

Edited by Glenda Bogar, American Red Cross volunteer

Memorial Day 2022: A message from Michael N. Parks, Regional Executive

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By Mike Parks, Regional CEO, American Red Cross of Northern Ohio, Rear Admiral, USCG (Retired)

Mike Parks, Rear Admiral, USCG (Retired)

Northern Ohio Red Cross Family: 

May is an important month for those men and women, and their families, who have chosen to serve our nation as members of the Armed Forces.   In 1999 Congress designated May as Military Appreciation Month to ensure the nation was given the chance to publicly show their appreciation for troops past and present.  Each year the President makes a proclamation reminding Americans the important role the U.S. Armed Forces have played in the history and development of the United States.  May was chosen because it has many individual days marked to note our military’s achievements including Loyalty Day (observed on May 1st and established in 1921 by Congress as “a special day for the reaffirmation of loyalty to the United States and the recognition of the heritage of American freedom”) and Victory in Europe (VE) Day (observed on May 8th commemorating the end of WWII in Europe in 1945).

We also observe Military Spouse Appreciation Day every May on the Friday before Mother’s Day (this year on May 6th).  President Reagan first recognized Military Spouse Appreciation Day in 1984 when he said, “Throughout the years, as the numbers of married men and women in uniform have grown and as their military missions have become more complex and dispersed, their spouses have made countless personal sacrifices to support the Armed Forces.  In many instances, they subordinated their personal and professional aspirations to the greater benefit of the service family.” 

Gold Star Families Memorial Monument – Cleveland, OH

On the third Saturday in May, we celebrate Armed Forces Day which was created in 1949.  Not to be confused with Veterans Day, which honors those who wore the cloth of our nation at war, or Memorial Day, which honors those who died wearing the cloth of our nation at war, Armed Forces Day honors both the men and women currently serving as well as those who have previously served and sacrificed to defend our nation’s freedom—which we all hopefully know has never been “free.”

That brings us to the last Monday in May—Memorial Day—which is next Monday, the 30th—when we honor members of the Armed Forces who have died in military service to our nation.  Much like our beloved American Red Cross, Memorial Day has roots dating back to the post-Civil War era when citizens would decorate the graves of fallen soldiers.  Memorial Day is one of the six recognized holidays we all celebrate in the Red Cross (an official day off)—appropriately so I might add.  That said, many Red Cross staff and volunteers will be participating in Memorial Day events around the country–in Northern Ohio, we’ve got folks supporting the ceremonies at Ohio Western Reserve National Cemetery in Seville and Woodlawn Cemetery in Toledo.  As well, Red Crossers around our Region and the country will be responding to those in need throughout the holiday weekend.  Thank you to those serving!

Today, when many people hear “Memorial Day” they think of the unofficial beginning of Summer, backyard barbeques, sales, and maybe even parades.  The word “memorial” means “intended to commemorate someone or something.”  I’m concerned that many are losing focus on what this special holiday is all about—are we truly commemorating those who paid the ultimate sacrifice?  I recently attended some events where our National Anthem was played and the Pledge of Allegiance was recited.  I must admit I was saddened to see so many people failing to show the proper respect by placing their hands over their hearts in tribute to our flag and our nation, and by extension, those who have sacrificed for both. 

I think we all, especially as members of the premier humanitarian organization in the world—the American Red Cross–with its roots in the blood and mud of the battlefields of the Civil War, are well-suited and have an obligation to set the right example—year round.  Please join me in committing to stand tall, remove our caps, and place our hands over our hearts when the National Anthem is played or we recite our Pledge of Allegiance.  We should also do the same when the American flag is “paraded” by us, both indoors or outside.  These small gestures will go a long way to acknowledge those who have fallen as well as those who remain to deal with their loss—we owe them that much—not just on Memorial Day but throughout the year! 

Thank you for all you do to support this wonderful organization—I’m proud to serve alongside each of you.  I hope you get to enjoy this special holiday with your family and friends while remembering those who have paid the ultimate price for our freedom.  God bless America!! 

Red Cross salutes nurses, ‘angels’ of its mercy mission

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By Eilene E. Guy, American Red Cross volunteer

Nurses are vital to delivering the lifesaving services of the American Red Cross – an organization founded by Clara Barton, whose own nursing during the Civil War earned her the title “Angel of the Battlefield.”

“Nurses fill so many roles in the Red Cross. We couldn’t function without them,” said Barb Thomas, recovery manager for the Red Cross Northern Ohio Region.

Nationwide, more than 20,000 Red Cross nurses – both paid and volunteer – do everything from caring for disaster victims to working in military hospitals to collecting lifesaving blood. They teach CPR/first aid and disaster preparedness, and even serve in the management and governance of the Red Cross itself.

“Nurses are integral to what we do at the Red Cross, so we try to keep them engaged and be sure they know how much we appreciate them,” Barb said. “We don’t just salute them during National Nurses Week (starting today), but all year long.”

Barb introduced me to two of the dozens of nurses in northern Ohio who apply their time and skills to those who need them, near and far.

Phyllis Esposito of Massillon, Ohio, is enthusiastic about her role in Red Cross disaster health services.

Phyllis Esposito, Red Cross volunteer, with Tim Reichel, Disaster Program Manager, Heartland, Stark and Muskingum Lakes Chapter

“I can honestly say, I talk up the Red Cross every time I can,” she said. “It’s such a rewarding thing. My only regret is, why didn’t I do this 10 years earlier?”

After more than 50 years as an emergency room nurse, Phyllis understands how stressed people can be in the wake of an emergency. She knows how to help calm them, assess their health-related needs and – most importantly – fill those needs.

That can range from getting glasses, dentures or refills for medications lost in a fire evacuation to replacing a child’s aerosol machine or a continuous positive airway pressure (CPAP) machine destroyed by a tornado or flood.

Early in her Red Cross “career,” Phyllis was glad to travel to disaster sites, to look after the medical needs of home fire victims, shelter residents or even Red Cross volunteers. But she said as she’s gotten older, she’s glad to be able to serve virtually, reaching out by phone all the way to victims of a hurricane in Louisiana, for example.

This kind of long-distance service is a vital and efficient way for the Red Cross to help local disaster survivors or even a whole community where medical resources are overwhelmed.

“Phyllis is a disaster health service star,” Barb said. “She’s eager to learn as we evolve our ways of helping people, especially as we adjusted to COVID. And her personality just lets people know, there’s light at the end of this dark tunnel they’re in, after a disaster.”

Jennifer Dremann of Deerfield, Ohio, has a special rapport with those who’ve experienced tragedy in the course of a disaster.

Jennifer Dremann, Red Cross volunteer

“I lost my brother in a house fire in 1996; he was 19 years old” when he succumbed to smoke inhalation and carbon monoxide, she said. “He’s why I became a nurse.”

When Jennifer heard about what the Red Cross does, particularly for home fire victims, she knew this was a fit for her. “I’ve lived it; I’ve lost somebody. I’ve done several cases where somebody has passed. It’s got to be the absolute worst nightmare, especially when a child has perished.”

She’s also moved by cases involving an elderly adult who doesn’t have family or social support nearby.

Like Phyllis, she works with folks by phone, day or night, finding out what their disaster-related medical needs are and helping them replace prescriptions and/or medical equipment, navigating insurance and then dipping into Red Cross funds if necessary.

But perhaps the most important help she can give is to listen, not just to survivors’ physical needs but to their emotional wounds. “People are like, ‘You volunteer to do this?’ she said. “I don’t think most people realize what the Red Cross does, and how rewarding it is.”

The Red Cross is proud to have tens of thousands of skilled, compassionate nurses like Phyllis and Jennifer on the team, ready across the country and around the clock to help people prepare for, respond to and recover from disasters.

To learn more about the many services of the Red Cross and how you can be involved as a volunteer, financial supporter or blood donor, go to redcross.org.

Edited by Glenda Bogar, American Red Cross volunteer

From intern to trusted volunteer

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By Doug Bardwell, American Red Cross volunteer

Maria Ford lives in Toledo and is a member of the Northwest Ohio chapter. She has two children; a five- year-old son who keeps her running, and a nineteen-year-old daughter. They love to get out and hike the trails in the woods and enjoy being out in nature. In her spare time, Maria’s starting a collection of teapots.

Maria Ford

She’s been working for the Toledo Municipal Court for seven years now. Presently, she is a supervisor in the Probation department and really enjoys the work. “We’ve got so many good programs going now – it’s a great time to be here.”

Maria started with the Red Cross as part of an internship in connection with her Master’s Degree program through Case Western Reserve University in Cleveland. Able to take the program online, she obtained a Master of Science in Social Administration with a concentration in social work, completing the program during the pandemic. “During the internship, I realized that I enjoyed working with Red Cross so much that I’ve stayed with the organization ever since.”

Presently, she is actively involved as Community Preparedness Coordinator, educating people about home fire prevention. “I also help people get their smoke alarms and plan rallies, working with volunteers and our clients. I also do a bit of DAT (Disaster Action Team) on the side, and I’ve even done some sheltering, which was cool, and I enjoyed that too.”

“Maria has been with us for a number of years now,” says Rachel Hepner, Chapter Executive Director. “She’s been instrumental in making our home fire campaign a success and is a great person to have on board as we get closer to Sound the Alarm.”

When asked about what she would say to someone who’s not sure if they would enjoy being a Red Cross volunteer, Maria says, “Red Cross seems to attract some of the nicest people I’ve ever met, with such big hearts and willing to give back to the community when people may be experiencing the worst time of their life. Being able to be with those people, to love them, and to support them, is really a blessing. If anyone is inclined to give back and help people in their community, the Red Cross has a position for everyone, where you can make a difference.”

Dedicated volunteer of 12 years delivers customer service with a smile

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By Ryan Lang, Red Cross Volunteer

What started as more of a convenience for Red Cross volunteer Anita Hicks , quickly became one of the most fulfilling parts of her life.

Anita is one of the hundreds of thousands of volunteers dedicated to the Red Cross Mission and providing an invaluable service to the community. Working at the front desk at the Akron Red Cross headquarters, she spends most of her days answering phones and greeting blood donors, volunteers and others as they walk through the doors, helping them find where they need to go. With her background in customer service, Anita says it was a match made in heaven from the moment she walked through the doors at 501 West Market Street 12 years ago.

Anita Hicks, Red Cross Volunteer

Before that, though, Anita says it was simply the location that drew her in, as the building was within walking distance of her apartment. She was recently retired and needed something to do, so she walked next door. And then, she says, she “immediately fell in love with it.”

Now, after 12 years of walking to work (at least on sunny days), Anita has developed a bond with so many of the blood donors, volunteers and Red Cross staff in the building. “They should be met with the Red Cross standard,” which Anita describes as “120% customer service,” adding, “Nothing beats a smile and a cheerful hello.”

But over the past two years, in dealing with COVID-19 protocols and even shutdowns, it’s been more of a challenge than ever before. The office has been more desolate and for nearly a year and a half, Anita was at home due to pandemic protocols. “I was a fish out of water,” she said of her time away from the office she loves so much.

Today, she’s back in the office two days a week.

“Anita has been a front desk volunteer as long as I can remember, always greeting everyone with a smile and willing to help chip in on any task that needs to be done,” said Rachel D’Attoma, executive director of the Red Cross of Greater Akron and the Mahoning Valley. “She will drive through a snowstorm to get to the building and still be smiling when she arrives.  It is wonderful to have Anita and know that the Red Cross can count on her!”

“It’s just a pleasure. It’s always been a pleasure and it has continued to be a pleasure to be able to give a little bit of myself to someone else.” Anita adds, “I’ve bought into the Red Cross Mission 100%, and it means the world to me to offer my time to the Red Cross.”

Edited by Glenda Bogar, Red Cross volunteer