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Sickle Cell disease and the importance of diverse donors

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By Eilene E. Guy, American Red Cross volunteer

“Sickle Cell disease is the most common inherited blood disorder in the United States,” and Colleen Meadows is bound and determined to make that fact common knowledge.

Colleen Meadows, Emerging Markets Manager

Colleen has made it her full-time mission as emerging markets manager for the American Red Cross in Ohio.

But it’s not just knowledge she wants to spread. She wants action! “I want to increase awareness of sickle cell disease to get more Ohioans – especially those of African American descent – to step up and donate blood.”

More than 100,000 people in America – primarily those of African American descent – live with sickle cell disease. The disorder causes red blood cells to curve into a “C” or sickle shape, which in turn makes the cells more likely to clump and weakens their ability to carry oxygen.

Regular blood transfusions help prevent strokes and treat anemia, periodic episodes of excruciating pain called “sickle cell crises” and life-threatening damage to internal organs. Blood from donors of the same racial and ethnic heritage contains antigens that help counteract patients’ pain and injury.

“Sickle cell is an internal condition. You can’t see it,” Colleen told me. “Everything they (patients) go through is dire.”

Colleen is well aware of the legacy of mistreatment African Americans have experienced at the hands of the healthcare establishment, so she stresses the fact that their blood is uniquely suited to fellow African Americans. The problem is that while one in three African American blood donors is a match for sickle cell patients, they make up less than 3% of the total number of donors. 

“The Red Cross is committed to increasing and widening the donor base in order to meet the needs of the whole diverse population of this country,” she says.

Colleen’s focus isn’t limited to African Americans. She’s also working to connect with Latino and LGBTQ+ populations which haven’t historically been welcomed into the ranks of blood donors. She’s recruiting trusted community leaders to spearhead awareness and donation events, and she’s teaching prospective donors how to prepare for a successful donation experience.

Colleen began her “career in blood” almost two decades ago when she became a Red Cross phlebotomist. For years she was dedicated to making every donor’s “jab” as comfortable as possible, to encourage repeat donations.

But for the past year she’s shifted to outreach to boost and broaden those donor numbers. And she’s encouraged by the response. “In one year, we’ve seen a lot of changes. The numbers (of donors) have gone up significantly and we’ve had a lot more first-time drives,” she says.

Colleen encourages everyone who can to make a blood donation, especially now, when severe winter weather and seasonal illness has led to a nationwide blood shortage. Schedule your donation by visiting RedCrossBlood.org, using the Blood Donor App, or calling 1-800-RED-CROSS.

Meet the phlebotomist behind the lifesaving mission

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By Kathryn Dean, American Red Cross volunteer

During Phlebotomist Recognition Week, the American Red Cross of Northern Ohio is proud to spotlight Katie Currenti, who has dedicated 29 years to serving as a Red Cross phlebotomist.

Katie first started working at the Red Cross after moving to the U.S. from Ukraine and studying to become a medical assistant.  Before moving here, she had previously worked as a speech pathologist and held a nursing degree back at home.

Katie Currenti, Red Cross phlebotomist, at the newly opened Willoughby Blood Donation Center

 “When I arrived here in this country, I wanted to continue to help people in the medical field,“ Katie explained, “so I went to school for medical assistance and started my career with the Red Cross, because what better way to continue helping others than making sure lifesaving blood products are available for patients in hospitals.”

Phlebotomists play a vital role in the blood donation process. Specially trained to collect lifesaving blood donations, they ensure each unit is safely prepared for patients in hospitals across the region. Their work extends beyond just basic blood collection as they also comfort and educate donors who come in, greeting them with a smile and providing a friendly, familiar face for repeat donors.

“What keeps me and has kept me here is my (Red Cross) family, which includes staff and, most of all, donors and volunteers.” Katie reflected, “I have come to know so many who have walked through these doors and continue to make new ones.  I feel privileged that what I do truly matters to so many and know that all of us together have saved millions upon millions of lives in 29 years!”

Katie primarily works at the Red Cross Blood Donation Center in Parma, Ohio, and also supports the newest Northern Ohio blood donation center in Willoughby.

This Phlebotomist Recognition Week, help honor Katie and other Red Cross blood donation heroes by scheduling an appointment to give blood.  Donors who give between now and February 28, 2026, will receive a $20 e-gift card to a merchant of their choice. Visit  RedCrossBlood.org to find a blood drive or blood donation center near you.

Red Cross response recognized by Austintown Township partners

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By Ryan Lang, American Red Cross

On Saturday November 22, 2025, an explosion displaced dozens of residents at the Phoenix House senior living apartment complex in Austintown Township, Ohio.

Red Cross MRV outside the Phoenix House apartment complex in Austintown Township after an explosion displaced dozens of residents.

Red Cross volunteers were on scene quickly, providing immediate needs for those residents who were left out in the cold. Within hours, our Disaster Action Team members from across the region were in Austintown Township, coordinating with first responders, local leaders, and community partners to best serve these residents.

A staging area was set up at the local senior center and the Red Cross went to work. When it was deemed safe, the Red Cross set up tents outside of the apartment complex to triage residents going into the complex to retrieve essentials such as medicine, personal belongings, and more.

Our volunteers were out in the freeing temperatures and rain for days, assisting residents with not just this process, but opening cases for these people to get much-needed financial assistance. This relief effort lasted weeks, and our volunteers and DAT team members worked tirelessly through the Thanksgiving holiday to make sure that these people, who were living through their worst nightmare, had what they needed when they needed it most. 

Austintown Township Trustees recognizing the efforts of the American Red Cross of Northern Ohio and other community partners and organizations for their efforts in the wake of the Nov. 22, 2025, explosion at the Phoenix House apartments.

On February 2, 2026, in recognition of those efforts, the Austintown Township Trustees issued the American Red Cross of Northern Ohio a Letter of Commendation, highlighting the collaborative efforts of our team and our community partners.

The commendation reads, in part, “In the face of an unexpected crisis, your business exemplified the true spirit of community,” which is what the Red Cross of Northern Ohio does best. Shoutout to our region’s Community Disaster Program Specialist, Lisa Friend-Timko, who led the charge and coordinated one heck of a relief effort. 

The Importance of Platelets

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By Tim Poe, American Red Cross volunteer

Each day in Northern Ohio, the American Red Cross collects and distributes lifesaving blood platelets to help treat people fighting cancer, chronic diseases and traumatic injuries. Platelets are crucial in treating cancer, as they are a key blood clotting component.

Karl donating platelets at the new Willoughby Blood Donor Center. Karl’s been donating platelets for roughly 30 years! “A kid at the school where my wife worked was diagnosed with cancer and they were looking for people to donate platelets,” Karl said. He stepped up decades ago and continues to do his part to save lives today.

Platelets have a shelf life of only five days, and a unit is needed every 30 seconds in the U.S., creating continual demand.

February 4th is World Cancer Day, which focuses on a disease that has deeply touched many of our lives. For 2026, excluding non-melanoma skin cancers, The American Cancer Society expects about 2.1 million new cancer cases to be diagnosed in the U.S., over 78,000 of them in Ohio.

As the Red Cross supplies 40% of the U.S.’s blood supply, we wanted to focus on the power of platelets in fighting cancer, especially as the Red Cross is currently facing a blood shortage and needs your help.

I spoke with James Keane about his experience on the importance of blood platelets for cancer patients. James’ daughter, Molly, was treated for leukemia from 2015 to 2017, beginning when she was 7 years old.

“When Molly was in the hospital,” James said, “especially during the first few months of her treatment, she got platelets all the time. Both the nature of her leukemia and the course of her treatment made it an almost-daily thing for weeks, if not months. If I recall correctly, there were some medications she received which required a platelet transfusion as part of the protocol.”

James has been aware of blood products much of his life, since his grandfather’s career was at a lab where his team separated blood products. Because of his family history, James asked the doctors and nurses “where all these yellow bags were coming from.” He would have asked if he thought blood shortages were something he needed to worry about but thinks he would have been told “no” even if not true. James explained, “Pediatric doctors and nurses are very careful to only let you know about the things you should be worrying about and watching for at the moment. They are very good at keeping you on a need-to-know schedule, shielding parents from worrying about things in the distant future or otherwise out of their control. There was generally plenty to worry about in the moment.”

Today, Molly is doing well and currently helping to raise funds for Blood Cancer United.

To answer James’ question of where blood platelets come from, the vast majority are from platelet donors. An apheresis machine collects the donor’s platelets along with some plasma, returning red cells and most of the plasma back to the donor over about two hours. Platelets can be donated every seven days, up to 24 times a year.

As James, Ryan Lang, who wrote about his family’s experience last year, and millions more can attest, platelet donors make a tremendous impact when help is desperately needed.

More information about blood platelets and the donation process is available here. To make a blood donation of any type, go to RedCrossBlood.org, call 1-800-RED CROSS, or download the free Red Cross Blood App.

Edited by Glenda Bogar, American Red Cross volunteer

Patients counting on blood donors in the New Year

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By Akash Mallady, American Red Cross volunteer

As we make our way through the first couple of weeks of the New Year, our “To Do” lists are no doubt full, maybe some with a few things that we should’ve taken care of in 2025. No judgements – we all have tasks we need to catch up on.

But when we’re making those lists and catching up on our tasks, are we keeping in mind the people who might need us the most?

Browns Give Back hosted our annual First and Ten Blood Drive in the KeyBank Club of Cleveland Browns Stadium in partnership with the American Red Cross on July 27, 2024.

Coming off the holiday season, the American Red Cross is teetering on a blood shortage. For the better part of the past two months, we’ve been focusing on time with family and friends, gathering around the dinner tables and the Christmas trees, sharing in all the seasonal joy. For patients who rely on lifesaving blood transfusions, their holidays were likely a little bit different – spent more in hospital beds than around holiday tables.

A blood shortage isn’t just felt on a large scale, but also on a deeply personal level. Patients with conditions such as sickle cell disease, cancer, or chronic anemia depend on regular transfusions. These winter months can delay travel plans or slow down our routines, but they don’t delay clinic visits for patients who rely on these transfusions. Their need is constant, just like the need for blood.  

As we settle into 2026, the Red Cross is encouraging donors to schedule a blood donation appointment to ensure the blood supply remains stocked. You can make your appointment by:

1. using the Red Cross Blood Donor App
2. visiting RedCrossBlood.org
3. or calling 1-800-RED-CROSS

And, if you donate blood between now and the end of January, you are automatically entered for a chance to win a trip for two to Super Bowl LX in the San Francisco Bay Area, as our thank you for helping during the critical post-holiday time!

The winner and guest will get to enjoy Super Bowl LX in Santa Clara, CA, access to day-of in-stadium pregame activities, tickets to the official Super Bowl Experience, round-trip airfare, three-night hotel accommodations (Feb. 6-9, 2026), plus a $1,000 gift cardfor expenses.Click here for more details! 

The Red Cross and the Johnstown Flood 

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A family story of survival 

By Liz Aslakson, American Red Cross volunteer

I’ve recently discovered a connection between my family and the Red Cross going back to the Johnstown Flood of May 31,1889 when Clara Barton’s Red Cross became a national life-saving organization whose efforts helped my great grandpa’s survival.  

Clara Barton, Library of Congress

I thought my ties with the Red Cross began when I became a lifeguard at 15. My service continued as a young spouse volunteering at an Army clinic on an infantry base in Vilseck, Germany before becoming a part of the Northern Ohio Chapter when my husband retired.  

However, the personal link goes back further and has a more profound impact than I realized. Now that we’ve moved back to my childhood hometown, I’ve had more opportunities to research my family’s roots, especially after inheriting ancestral documents, including a memoir 

The family account written by my Great Uncle Andrew described life in Johnstown Pennsylvania at the turn of the 20th century and focused quite a bit on his dad, my Great Grandpa Stefan Furst. 

Though I heard family stories as a kid, I had vague notions of the immigrant experience during the turn of the 20th century when relatives from all sides of my family left Czechoslovakia.  

Like many migrants from Eastern Europe at the time, they first settled in the Appalachian Mountains outside of Pittsburg in Fayette and Cambria Counties. They worked in the coal mines before moving to Cleveland for better pay and working conditions in factories.  

My dad also told us kids his grandpa survived the Johnstown Flood and that his mother, Margaret, grew up under the constant threat of a disaster, as there were more floods after 1889.  

The Furst Family Johnstown, PA Stephen and Elizabeth sitting middle, Maragret and Andrew standing left

In my continued research online, I found out that my great grandpa arrived from Slovakia in 1884, at age seven. However, I couldn’t find records of parents or siblings that might have come with him. So, this summer I went to Appalachia using the paper trail left to me to uncover more information about where my family first lived in America. 

My first stop took me to Uniontown’s history room in Fayette County where a researcher pointed out a chair that Clara Barton had used when helping displaced people after the Johnstown Flood in neighboring Cambria County. Historic rains and the breaking of the poorly maintained South Fork Fishing Dam destroyed the city of 30,000, taking more than 2,200 lives. 

The “Angel of the Battlefield” from 25 years earlier during the Civil War was in her D.C. office when she learned of the horrific tragedy. At 67 years old, Clara Barton quickly gathered a team of 50 nurses and doctors, and with a load of supplies, arrived in Johnstown five days later. 

The Red Cross remained in Johnstown for six months, providing supplies, temporary shelter, medical care, reuniting families, and finding homes for orphans.  

My great grandpa was twelve at the time of the flood. If any other family members were with him, there are no indications of survival –just the account of his dad written by Andrew. 

In addition, not only were records destroyed, but in the wake of devastation, “journalists” falsely accused immigrants of looting which resulted in vigilante violence and lynchings. From resources I read like David McCullagh’s book, The Johnstown Flood, detailing the immigrant experience in the flood’s aftermath, I imagine my own remaining relative laid low.  

Nevertheless, my great grandpa did make it out alive due to the Red Cross and other relief efforts assisting anyone in need, regardless of their ethnic derivation.  

As I stood in the Uniontown library this summer, looking at the chair, it dawned on me that my great grandpa likely stood in front of Clara Barton as she sat on that simple wooden seat, providing him food and shelter as she did for 1000’s of other destitute people after that flood. 

In the following years, my great grandpa lived in a neighboring town. But once he turned 18, he moved back to Johnstown when he met his wife, Elizabeth, and they went on to have six kids. 

Additionally, though he worked in the coal mines for a few years, the citizens of Cambria County elected my great grandpa constable, often times a lifetime position. He then worked for his community until his sudden death in 1916 at the age of 38.  

A couple of years later, my Great Grandma Elizabeth remarried a widower and soon after they moved to Cleveland’s Slavic Village with their children. My Grandma Margaret and Great Uncle Andrew also went on to have their own families, with Andrew living to 100 years old. 

Although my great grandpa had a short life, he lived through tremendous change and survived devastation with help from people like Clara Barton. 

In sum, though my writing involves historical research, this family project has further opened my eyes to the significance of details and numbers when reading old documents, as well as the relief efforts associated with major tragedies.  

I not only understand how the Johnstown Flood became the impetus of the Red Cross becoming an international relief organization but have gained a deeper gratitude for all individual relief efforts 136 years ago as they ensured my family’s survival. 

I also feel more fortunate to be part of the organization that saved my great grandpa. From working in that little clinic in Germany as a new Army wife to my hometown of Cleveland as part of the Service to Armed Forces, I’m proud to be a Red Cross volunteer.  

Red Cross volunteers – true humanitarians

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By Jim McIntyre, American Red Cross volunteer

“The best way to find yourself is to lose yourself in the service of others.”    

That sentiment of Mahatma Ghandi is fitting recognition for World Humanitarian Day, celebrated each year on August 19. American Red Cross volunteers are repeatedly in the service of others. 

Jim McIntrye (right) in Ft. Meyers, Florida, with another Red Cross volunteer from Northern Ohio

From organizing drives to collect lifesaving blood to assisting families who have been chased from their homes by fire, volunteers are the lifeblood of the Red Cross – the world’s premier humanitarian organization.   

I have witnessed the kindness and compassion of countless Red Cross volunteers in the past ten years, and not only in the Northern Ohio Region. Thousands of Red Cross volunteers deploy to areas across the country after disaster strikes, to help provide shelter, meals, and emotional support to people during their darkest hours. 

In 2016, in the wake of the devastation caused by Hurricane Matthew in North Carolina, I attended a birthday party arranged by Red Cross volunteers for a child whose family was taking refuge in a shelter. A year later, I accompanied Red Cross volunteers in Texas who were bringing warm meals and drinking water to residents at their homes following the flooding caused by Hurricane Harvey. I witnessed Red Cross spiritual care volunteers comfort folks following a mass shooting in Dayton, Ohio in 2019. In 2022, I watched Red Cross volunteers maneuver a disaster response truck through the rubble created by Hurricane Ian at Ft. Myers Beach to bring residents help.  And two years ago, I saw Red Cross volunteers effectively collaborate with aid workers from several other agencies to help residents of Lahaina, Maui in the aftermath of deadly wildfires. 

September 4, 2023. Yankeetown, Florida.
Red Cross disaster responder Mahogany Coward hands relief supplies to Joseph Hill of Yankeetown, Florida.
Photo by Scott Dalton/American Red Cross

True humanitarians. 

“Everyone can be a humanitarian. All it takes is one act to help someone else.” — Valerie Amos, former United Nations Under-Secretary-General for Humanitarian Affairs. 

If you have an interest in obtaining the skills needed to help people affected by large disasters across the country, visit the Red Cross website to learn more.  And if helping neighbors closer to home appeals to your humanitarianism, visit this page.  

It’s never to late to become a humanitarian. Author C.S. Lewis once said, “You can’t go back and change the beginning, but you can start where you are and change the ending.”  

Mike’s Thanksgiving message

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By Mike Parks, Rear Admiral (Retired) U.S. Coast Guard
Regional CEO American Red Cross of Northern Ohio

Cynthia and Mike Parks

Friends and family of the American Red Cross of Northern Ohio—greetings!!!  This week our nation will celebrate Thanksgiving Day.  Throughout the years, Thanksgiving has always been one of my favorite holidays—family & friends, food & football, feasting & fellowship–what’s not to like (especially if you’re alliterative)?? 

As I’ve enjoyed more Thanksgivings over the years, I’ve come to truly appreciate the real meaning of this national holiday filled with so many traditions—that is giving thanks and sharing gratitude!!  We have so much to for which to be grateful!! 

I hope everyone can take some time during this holiday week to reflect on our blessings and share our gratitude.  Every day so many people rely on the support and services provided by the American Red Cross.  For those who will be continuing to serve our communities over the holiday—thank you for your sacrifice!! 

So, wherever this Thanksgiving holiday finds you, please know I’m grateful for you!  I wish you and your loved ones a most wonderfully memorable and Happy Thanksgiving!!  Please stay safe and well—enjoy this special time!!  Best wishes… Mike

Posted by Ryan Lang, Red Cross board member and volunteer

Northern Ohio Red Crossers deliver relief where hurricane survivors need it

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Husband and wife team-up to respond to storms far from home

By EILENE E. GUY, American Red Cross volunteer

Jeff and Laura Mann were on what you would call a “mission of mercy” when I reached them by phone, headed for the hospital in flood-ravaged Asheville, N.C., to pick up specialized medical equipment for a baby in an American Red Cross shelter in Burnsville, another hour away.

Jeff Mann, inside the Red Cross disaster vehicle, hands supplies to wife Laura in Burnsville, North Carolina

The couple are what the Red Cross calls a “fulfillment team.” Jeff says they’re “a store on wheels.”

They deliver consumables like toilet tissue, paper towels and baby formula as well as essentials like pillows, blankets, and special need items to shelters in northwestern North Carolina, where the number of storm refugees continued to grow.

When we talked, a week after Hurricane Helene swept from the Gulf to the East Coast, the Manns were still seeing helicopters – some ferrying evacuees to shelters and others airlifting food and water to isolated communities.

Jeff, a retired YMCA executive director, is a veteran disaster responder. “This is my 15th, 16th (response) – I don’t know,” he told me with a chuckle. He’s served in evacuation shelters, warehouses, supply units. “I’m quite a rover… wherever I’m needed.”

Jeff Mann was interviewed by news reporters at the Akron Canton Airport before his deployment to Guam in response to Typhoon Mawar 2023

Laura, on the other hand, is on her first deployment. She’s been on the board of the Heartland, Stark, Muskingum Lakes chapter of the Red Cross for years and taken lots of disaster response training. But this is the first time her work as a CPA has allowed her to take off for two weeks.

She’s excited to be helping bring relief to a region devastated by hurricane winds and unprecedented flooding. It’s a plus that she’s working with her husband.

“Laura and I are bonding,” Jeff offered. “It’s our 39th anniversary this week,” Laura explained. “This is a good marriage test.” They both laughed comfortably.

The couple, who call Louisville, Ohio, in Stark County home, are finding conditions in mountainous North Carolina challenging. Many roads, even if passable, are one lane where downed trees have been hacked back just enough so Jeff can squeeze his box truck through. Cell phone service and GPS are spotty.

“We were headed for the hospital in Asheville the first time and GPS died at the edge of town,” Laura recalled. “There were no streetlights and we didn’t have a clue. We just had to figure it out.”

Laura Mann at a Red Cross warehouse

A typical day has them at a Red Cross warehouse in Greenville, S.C., at 7 in the morning to load up, with a list of special orders to be picked up at local big-box stores. Then they head north to Asheville and on to shelters as far as Boone, another two hours away.

“We go up one side of the (Blue Ridge) mountains and back down the other,” Laura said. They were still in the truck, on the way back to Greenville, when we chatted at 9 o’clock in the evening last week.   

The Manns are among the more than 2,000 trained Red Cross disaster responders providing shelter, food, emotional support, replacement medical devices and prescriptions, and other urgent needs to storm victims across five states. At the same time, some 200 Red Cross reunification staff have fielded thousands of requests for help locating loved ones.

Red Crossers and our partners have given out nearly 480,000 meals and snacks in shelters and from mobile feeding trucks. With partner organizations, they’ve provided more than 35,000 overnight stays.

None of this disaster response, which will go on for months as the Red Cross helps individuals and families plan the next steps in their recovery, would be possible without the generosity of the American people. Please consider making a financial donation by going to redcross.org, calling 1-800-RED-CROSS.

If you’d like to get trained and become part of the hands-on relief effort, as Jeff and Laura Mann are doing, visit NEOvolunteer@redcross.org or call 216-431-3328 to learn about all the different roles that might interest you.

Being prepared for extreme weather

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Hurricanes aren’t the only disaster to prepare for

By Eilene Guy, American Red Cross volunteer

Here we are on August 1st, the beginning of high season for hurricanes.

Are you ready?

I know, I know. Here in northern Ohio, we’re lucky: We don’t suffer the way they do on the Gulf and Atlantic coasts, where 2024 has already started to be a memorable hurricane year.

But that’s not to say we’re immune from summer/fall disasters: tornadoes, flash flooding, even human-caused emergencies.

So, it’s a good time to review American Red Cross preparedness advice:

  • Build a kit of things you’ll need to grab if the unexpected occurs;
  • Have an evacuation plan that you’ve reviewed with your family recently;
  • Stay informed about your community’s risks and how local officials will alert you with important information. Plus, download the free Red Cross Emergency app for weather alerts and more safety tips.

But there’s one more thing you can do right now: Get ready to be a disaster responder.

Joe Guilfoyle of Cleveland did that: After he retired from teaching and coaching, “I wanted to do something that had meaning, purpose. That would help people.” So, he linked up with the Red Cross.

“Most of my training was virtual,” he said. “The (training) programs were spot on,” so when Hurricane Ian hit Florida in September 2022, he felt ready to go.

“Ian was very destructive,” he said. “People lost everything. To see so much devastation was heartbreaking… It’s a great thing to be involved with helping people.

“One other thing I didn’t expect: Working with the other volunteers. You meet some tremendous people.”

“Today, the Red Cross is responding to more large disasters – almost twice as many – than we did a decade ago,” said Jessi Caruso, who manages disaster volunteer engagement across the northern Ohio region. “With natural disasters coming at us one right after another, we need more volunteers trained and ready to support families who are suddenly in need.

“We’re committed to being sure that volunteers have a positive experience. By connecting with new volunteers in advance, we can answer questions and share the knowledge and training that will make for a good fit.”

Disaster volunteers provide shelter, comfort, hot meals, health services and recovery support across the country. There are also roles in logistics, transportation, damage assessment (That’s what Joe did.), volunteer support, lodging and liaison with other response partners. Some jobs can even be done remotely, by people who can’t leave home.

The Red Cross is always looking for new volunteers who are team-oriented and want to make an immediate difference. That’s why taking the free on-line training is so important.

“They’ve put a step-by-step plan together, to respond to these situations,” Joe Guilfoyle said. “They can bring folks together from all over to get the job done.”

If you’d like to be ready to help those near home or across the country who have been hit by a disaster, visit redcross.org/volunteertoday. If you need help filling out the volunteer application, send an email to  NEOVolunteer@redcross.org, or call 216-431-3328.