Red Cross executive helped launch disaster financial assistance program for Hurricane Harvey in 2017

Part II of Todd’s reflections on his deployment three years agoClick here to read Pt. 1

By Todd James, Executive Director, American Red Cross of North Central Ohio

August 26, 2020 – Note: At the time of this posting, on Wednesday, August 26, 2020, Hurricane Laura was expected to gain major hurricane status – possibly category 4 – and make landfall in the same general area of the Gulf Coast ravaged by Hurricane Harvey in 2017. Six volunteers from Northern Ohio were deployed prior to Laura’s landfall.

Ten days after returning home from Austin, where I had been deployed to lead communications following Hurricane Harvey as part of the American Red Cross’ Public Affairs team, I got a call asking if I could go back to Texas to lead a team in Houston. I am blessed to have a very understanding, compassionate wife who said, as she always does, “People need help, you need to go.” So, I headed out for my third deployment in six weeks.

Todd James in Baton Rouge, Louisiana in 2017

Here’s the thing about being deployed: there are thousands of Red Cross responders who answer the call for help every day. Even though we come from all across the country, these operations often feel like a big family reunion. So many people I had worked with before and since were in Houston to help. And so much help was needed! Thousands of people were still staying in shelters, while hundreds of thousands were beginning the long road to recovery. 

3…2…1…Launch!

Thousands of Red Cross responders worked ceaselessly, providing shelter, food, comfort and much more, as they always do when disasters happen.

In the face of the unprecedented scope of the damage caused by Hurricane Harvey, the Red Cross was about to take a quantum leap forward in disaster response, launching the new Immediate Assistance Program (IAP). The IAP gives us a way to almost instantly verify people’s needs and provide immediate financial assistance so they can begin their recovery. Until now, this could mean days and, in large events, even weeks as Red Cross teams went house to house to verify damage and need, meet with families and provide financial help.

With the IAP, people apply with a phone call and with the help of technology and digital mapping, we verify their need and deposit help directly into their account or for pick up at their local Walmart. What a game changer! My team couldn’t have been any busier getting the information out so people could take advantage of this help.

Now, as you can imagine with any new technology like this being launched on this scale, there were some glitches. But thousands of people every day received the help they needed to get started on their recovery. In the first five months after Hurricane Harvey made landfall, 575,000 households received $230 million to use for help with groceries, gas, clothing, rent, bills and other needs for their families.

Since launching the IAP, the Red Cross has continued to improve the process. It’s now a regular part of our disaster response.

Outstanding in our field

A favorite story from my time in Texas happened one afternoon while my staff partner Matt and I were following one of our mobile feeding vehicles to get pictures and talk to the families they were helping. We received calls from our headquarters for interview requests to talk about the relief operation. So somewhere in the middle of rural south Texas, standing by a fenced-in pasture and surrounded by longhorn cattle, I was on my phone talking to a radio station in Maryland while Matt was on his phone being interviewed by a radio station in Phoenix, AZ. Welcome to the glamorous world of disaster Public Affairs!

After two weeks, I finished my deployment and returned home. But three years later, families and communities are still working to recover from the storm, and the Red Cross is still there supporting them. You can see a full report on our efforts at http://www.redcross.org/harveyrecoverygrants

Volunteer profile: Jeanne Eisentrager, American Red Cross of North Central Ohio

Note: To celebrate National Volunteer Week, we are featuring profiles of some of the volunteers who help the Red Cross fulfill its mission in Northern Ohio

By Beth Bracale, American Red Cross volunteer

Jeanne Eisentrager’s story may surprise you, as it did me. She is a volunteer for the American Red Cross of North Central Ohio, working out of the Findlay office. Jeanne started as an administrative/operations volunteer and went on to become a Disaster Action Team (DAT) responder and caseworker. She’s become a vital part of the Red Cross team, known for her readiness to help with whatever’s needed and her ability to get the job done. Here’s the surprise: Jeanne has only been a volunteer since September 2018, but her enthusiasm, talents and boldness have earned the respect of those who work with her.

jeanne

“Jeanne is a vital part of our North Central Ohio Chapter team,” said Todd James, executive director of the American Red Cross of North Central Ohio. “In her work as an administrative volunteer and as a DAT member, she always gives her best and makes those around her smile and laugh. I look forward to the days Jeanne is working in the office because I know my day will be a little bit better thanks to her.”

Cheryl Wolfe, business operations coordinator, agrees. She said Jeanne “is dedicated, a hard worker, a shoot-straight-from-the-hip ray of sunshine to our office. She has a huge heart for those down on their luck and is often there to help her neighbors and family. She is a remarkable lady, and we are lucky to call her Red Cross family.”

Another surprise about Jeanne: she’s a senior citizen. Jeanne discovered the Red Cross volunteer opportunity while taking a class at the senior center to learn new skills to become “more employable.” Jeanne said, “I’m fortunate to have found my calling this late in life. I love what I do. I feel that I’m where I belong.”

She is currently the DAT supervisor, as well as the engagement coordinator. She also works with the smoke alarm program. Before the social distancing changes brought about by Covid-19, Jeanne was putting in 20 hours a week in the Findlay office, in addition to going out on emergency calls with the DAT. Her roles take her all around the region.

With the onset of social distancing, responding to emergency calls is a little more complicated. Recently, Jeanne went to the scene of a fire at an apartment complex involving multiple families.

“I just stood in the middle of the parking lot and called to the people, ‘The Red Cross is here to help. Give you me your phone numbers, go back to your cars, and I’ll call you.” She was able to assist five or six families, three of which she continues work with as their case manager. “We really need more volunteers,” Jeanne explained.

Inspired by Jeanne’s story? Wherever you are, there’s a role you can play right now with the Red Cross. The most urgent needs are blood donor ambassadors, blood transportation specialists, disaster responders and virtual volunteers. Find our more at https://www.redcross.org/volunteer/become-a-volunteer.html.