Category Archives: Disaster Services

Recognizing National Nurses Week

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By Kathryn Dean, RN, American Red Cross volunteer

During National Nurses Week, May 6-12, the Red Cross wants to recognize the important value that volunteer nurses bring to the mission of the Red Cross. 

Since the inception of the American Red Cross in 1881, nurses have been at the heart of the organization. Initially assisting mainly in disaster relief and war support efforts, their role today has greatly expanded to include veteran support, educational services and training, academic support, children’s programs, blood drives and so much more.

I spoke with Patricia Horvath, RN, MSN, who works as the Volunteer Regional Nurse Lead for Northern Ohio. She is responsible for a team of 90 volunteer nurses in Northern Ohio and for the recruitment, retention and recognition of nurse volunteers. 

American Red Cross of Northern Ohio Volunteer Regional Nurse Lead Patricia Horvath (right) presents volunteer nurse Rosanne Radziewicz with her Red Cross nurse’s pin.

Her contributions to the role have successfully brought the nurse volunteer numbers back up after a period of loss following COVID-19. However, nurse volunteers are always needed and she wants to encourage any nurse considering volunteering with the Red Cross to do so.

“For National Nurse Week, one of the best opportunities that we can put forward to nurses is to find a way to become a Red Cross nurse volunteer,” she said. “Not only does it give you your own joy to contribute to others — nurses are basically humanitarians, that’s who’s drawn to the profession. Our purpose is to make the community healthy, and the best way to do that is to volunteer through the Red Cross.”

To recognize the service of nurse volunteers, the Red Cross has a tradition of awarding nursing pins to those nurses who have completed at least 20 hours of service. 

“We are very keen on making sure that our nurses receive the Red Cross nurse pin,” Patricia explained. “It has a long history in the Red Cross and was originally called ‘The Badge.’ Being awarded the pin is a formal process that we do during volunteer recognition month.” 

Each pin is uniquely numbered, registered with that person for life, and logged nationally.

There are other benefits to volunteering. Patricia explained that the Red Cross offers many free continuing education units (CEUs) for nurses, which helps to maintain their requirements for licensure. In addition, Ohio nurses who obtain multi-state nurse licensure have the opportunity to travel outside of the state to respond to domestic disasters.

Nurses bring their unique education, experience and desire to help others to the forefront every day when they volunteer with the Red Cross. 

“All lines of business the Red Cross has … everything that we do, there’s a role for a nurse.”

Explore the volunteer opportunities available at the Red Cross here and get started in your volunteer journey. To learn more about the history of nursing at the Red Cross, tap here.

A Hispanic Heritage Month profile: HOLA Ohio partners with Red Cross to assist Hispanic community

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By Tim Poe, American Red Cross volunteer

A few years ago, as a member of the American Red Cross’ Disaster Action Team, I responded to a large apartment fire in Painesville. While working with first responders, other Red Cross members and the affected families, many of whom primarily spoke Spanish, two representatives from HOLA Ohio arrived to help, especially with translation.

Since that time, HOLA Ohio has been an important partner with the Red Cross in Northern Ohio. It has been an integral part of fire safety initiatives in Latino communities, as well as assisting Hispanic families impacted by home fires.

During Hispanic Heritage Month (September 15 to October 15), we are highlighting the Northern Ohio Red Cross’ partnership with HOLA Ohio and the importance of reaching the Latino community.

I spoke with Tom Revolinsky, disaster program manager for the Red Cross, Northeast Ohio region. He explained the importance of HOLA Ohio in reaching the Hispanic community, especially following disasters.

“HOLA and the Red Cross routinely partner to help those in the Hispanic community affected by home fires,” said Tim. “HOLA helps identify families in need, provides translation assistance, additional financial assistance and helps overcome cultural barriers.”

A Painesville-based charitable nonprofit, HOLA Ohio was founded in 1999 to provide programs and services to Hispanic workers, families and children. Its services have grown from serving Lake and Ashtabula counties to reaching most of Northern Ohio and beyond.

In May 2022, HOLA Ohio opened its new Hispanic Community Center in Painesville, which contains staff offices, classrooms, a commercial kitchen and meeting spaces. It recently hosted a Health and Wellness Fair at the center, which the Red Cross helped support. Free medical check-ups, health screenings and food were provided.

“HOLA is grateful for our ongoing partnership with the Red Cross to ensure Spanish-speaking people impacted by disasters are provided resources,” said Veronica Isabel Dahlberg, executive director of HOLA Ohio. “Whether a devastating fire or a dangerous power outage during a bitterly cold blizzard, we have seen the Red Cross respond quickly to assist our community. We admire their commitment and dedication.”

The need for the types of assistance HOLA Ohio and the Red Cross provide is growing. According to the Ohio Department of Development and UCLA Latino Policy and Politics Institute, the Latino population in Ohio grew by 112% between 2000 and 2020 to over 505,000, which is 4.2% of the state’s population.

Additionally, the need for Red Cross services is dramatically increasing. Nationally, the Red Cross is responding to nearly twice as many large disasters as it did a decade ago.

Volunteers are needed to help respond to these growing needs, including those fluent in Spanish. For more information, please visit this site.

The Red Cross’s website is available in English and Spanish.

Edited by Glenda Bogar, American Red Cross volunteer

Sound the Alarm campaign installs more than 1,500 free smoke alarms in Northern Ohio

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When people think of the American Red Cross responding to disasters, they often imagine the aftermath of a massive hurricane or deadly tornado. Trees uprooted and tossed aside, homes with missing roofs or destroyed by floodwaters. But it’s not the large-scale disasters that keep Red Cross volunteers busy day in and day out. Home fires are the most frequent disaster in the country, claiming seven lives every day in the U.S. In Northern Ohio, the Red Cross responds to more than three home fires, on average, every 24 hours.

As part of the national Sound the Alarm campaign, Red Cross staff, volunteers and community partners set aside specific weeks throughout the year to focus on educating residents about home fire safety and installing free smoke alarms where they are needed. From April 22 to May 12 staff and volunteers in northern Ohio, in partnership with local fire departments, held Sound the Alarm events in 11 communities across the region. They included:

  • Sandusky
  • Uhrichsville
  • Cleveland
  • Medina
  • Hubbard
  • Warrensville
  • Toledo
  • Findlay
  • Henry County
  • Newcomerstown
  • Willoughby Hills

During these events, volunteers met with local families to install free smoke alarms, helped them create a two-minute fire escape plan and shared safety information on home fires and other local disaster risks. In Northern Ohio, more than 600 homes were made safer, with over 1,500 smoke alarms installed.

For those who do have smoke alarms, the Red Cross recommends testing smoke alarms each month and practicing your escape plan until everyone can get out in less than two minutes. It’s also important to teach children what smoke alarms sound like and what to do in an emergency.

While certain weeks of the year are designated as Sound the Alarm events, the Red Cross is working every day to help prepare communities for disasters like home fires.  If you or someone you know needs smoke alarms, visit the Sound the Alarm page to find out how to request an appointment with one of our teams. You can partner with the Red Cross and donate to this lifesaving work. Without the financial support of generous donors, the Sound the Alarm campaign would not be possible.

Check out more photos from our Sound the Alarm events on Flickr. Thank you to everyone who joined us this year and we look forward to seeing you all again soon at a Sound the Alarm event near you!

Red Cross salutes nurses, ‘angels’ of its mercy mission

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By Eilene E. Guy, American Red Cross volunteer

Nurses are vital to delivering the lifesaving services of the American Red Cross – an organization founded by Clara Barton, whose own nursing during the Civil War earned her the title “Angel of the Battlefield.”

“Nurses fill so many roles in the Red Cross. We couldn’t function without them,” said Barb Thomas, recovery manager for the Red Cross Northern Ohio Region.

Nationwide, more than 20,000 Red Cross nurses – both paid and volunteer – do everything from caring for disaster victims to working in military hospitals to collecting lifesaving blood. They teach CPR/first aid and disaster preparedness, and even serve in the management and governance of the Red Cross itself.

“Nurses are integral to what we do at the Red Cross, so we try to keep them engaged and be sure they know how much we appreciate them,” Barb said. “We don’t just salute them during National Nurses Week (starting today), but all year long.”

Barb introduced me to two of the dozens of nurses in northern Ohio who apply their time and skills to those who need them, near and far.

Phyllis Esposito of Massillon, Ohio, is enthusiastic about her role in Red Cross disaster health services.

Phyllis Esposito, Red Cross volunteer, with Tim Reichel, Disaster Program Manager, Heartland, Stark and Muskingum Lakes Chapter

“I can honestly say, I talk up the Red Cross every time I can,” she said. “It’s such a rewarding thing. My only regret is, why didn’t I do this 10 years earlier?”

After more than 50 years as an emergency room nurse, Phyllis understands how stressed people can be in the wake of an emergency. She knows how to help calm them, assess their health-related needs and – most importantly – fill those needs.

That can range from getting glasses, dentures or refills for medications lost in a fire evacuation to replacing a child’s aerosol machine or a continuous positive airway pressure (CPAP) machine destroyed by a tornado or flood.

Early in her Red Cross “career,” Phyllis was glad to travel to disaster sites, to look after the medical needs of home fire victims, shelter residents or even Red Cross volunteers. But she said as she’s gotten older, she’s glad to be able to serve virtually, reaching out by phone all the way to victims of a hurricane in Louisiana, for example.

This kind of long-distance service is a vital and efficient way for the Red Cross to help local disaster survivors or even a whole community where medical resources are overwhelmed.

“Phyllis is a disaster health service star,” Barb said. “She’s eager to learn as we evolve our ways of helping people, especially as we adjusted to COVID. And her personality just lets people know, there’s light at the end of this dark tunnel they’re in, after a disaster.”

Jennifer Dremann of Deerfield, Ohio, has a special rapport with those who’ve experienced tragedy in the course of a disaster.

Jennifer Dremann, Red Cross volunteer

“I lost my brother in a house fire in 1996; he was 19 years old” when he succumbed to smoke inhalation and carbon monoxide, she said. “He’s why I became a nurse.”

When Jennifer heard about what the Red Cross does, particularly for home fire victims, she knew this was a fit for her. “I’ve lived it; I’ve lost somebody. I’ve done several cases where somebody has passed. It’s got to be the absolute worst nightmare, especially when a child has perished.”

She’s also moved by cases involving an elderly adult who doesn’t have family or social support nearby.

Like Phyllis, she works with folks by phone, day or night, finding out what their disaster-related medical needs are and helping them replace prescriptions and/or medical equipment, navigating insurance and then dipping into Red Cross funds if necessary.

But perhaps the most important help she can give is to listen, not just to survivors’ physical needs but to their emotional wounds. “People are like, ‘You volunteer to do this?’ she said. “I don’t think most people realize what the Red Cross does, and how rewarding it is.”

The Red Cross is proud to have tens of thousands of skilled, compassionate nurses like Phyllis and Jennifer on the team, ready across the country and around the clock to help people prepare for, respond to and recover from disasters.

To learn more about the many services of the Red Cross and how you can be involved as a volunteer, financial supporter or blood donor, go to redcross.org.

Edited by Glenda Bogar, American Red Cross volunteer

Red Cross celebrates community heroes during Red Cross Month in March

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Please help celebrate the month and Red Cross Giving Day, March 23, by volunteering, donating blood or providing financial support, as #HelpCantWait

By Tim Poe, Red Cross volunteer

As busy and challenging as 2021 was for the American Red Cross’ Northern Ohio region, 2022 may be even more so. Disaster Action Team (DAT) responses in our region increased by over 30% in February, and we continue to face a national blood crisis.

Red Cross volunteer Ben Weisbrod responds to a hotel fire in Parma

As always, volunteers, staff and donors have been stepping up, but we could use your help. Throughout March, the Red Cross honors those who make its mission possible during the annual Red Cross Month celebration—a national tradition started nearly 80 years ago when Franklin D. Roosevelt issued the first national Red Cross Month proclamation. Each U.S. president since has also issued a proclamation.

“When emergencies strike, our community rallies together to help families and individuals when it matters most,” said Tim O’Toole, the Regional Disaster Officer for the Northern Ohio Region. “We honor this dedication during our Red Cross Month celebration, and we invite everyone to join us by turning their compassion into action by joining our response teams. We need help both here locally and to also send teams across the nation to major disasters.”

Help can’t wait during emergencies. Over the last 12 months—between 2/23/2021 and 2/23/2022—Northern Ohio Disaster Action Teams responded over 1,100 times to help families in need in our region, the vast majority of them victims of home fires. Just this past week our teams were in Harrison County assisting victims of flooding as shown in this video.

Nationally, the Red Cross has responded to more than 10,000 home fires, helping more than 37,000 people, since January 1, 2022.

My experience as a Red Cross volunteer has been exceptionally rewarding, whether in communications, disaster response or assisting in another capacity. It is an honor to work alongside so many compassionate, capable people, helping those in need and seeing the appreciation and relief of those we assist.

Please consider joining the Red Cross Month celebration by volunteering. You can also provide financial support on Giving Day or any time.

Jessica Voorheis donates blood at the Emerald Event Center in Avon

Blood donors are needed. The American Red Cross blood supply remains incredibly vulnerable – especially as doctors begin to resume elective surgeries previously delayed by the Omicron variant. It’s critical that individuals schedule a blood or platelet donation immediately to help ensure patients get the care they need as soon as possible.

To make an appointment to give blood, visit RedCrossBlood.org, call 1-800-RED CROSS or download the Red Cross Blood Donor App. As a thank you, all who give in March will receive a $10 e-gift card, thanks to Fanatics. March blood donors will also have a chance to win a trip for two to the 2022 MLB® All-Star Game® in Los Angeles (terms apply; visit rcblood.org/team for details).

Edited by Glenda Bogar, Red Cross volunteer

Multiple weekend fires force dozens to flee their homes

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Red Cross disaster workers respond to 17 calls for help

85 residents of Northern Ohio – including more than two-dozen children – spent part of the weekend seeking shelter, following 17 separate calls for assistance due to home fires. 

One of the first calls on Friday night came from Strongsville, where fire affected 18 units of an apartment building complex.

Disaster Program Specialist Jessi Graber responding to fire in Strongsville

Multiple family fires also occurred over the weekend in Elyria, Bowling Green, Rossford (Wood County) and Toledo, where three multiple family fires occurred.

Red Cross volunteer disaster responder Bob Osicki, also in Strongsville

“It’s important for people to use extreme caution if using space heaters or other alternatives to help heat their homes,” said Mike Parks, Regional CEO, American Red Cross of Northern Ohio.  “While we don’t determine the cause of these fires, we do know that alternative heating sources are a major contributor to home fires this time of year.”

Red Cross volunteers who responded to these fires provided the affected residents with more than $20,000 collectively in immediate financial assistance, to help these families find a safe and warm place to stay, get something to eat, replace clothing or fulfill other needs.

The funds are provided by generous donors, who contribute to the Red Cross disaster relief fund, to help during and after disasters big and small.

Donations to help people affected by disaster can be made here.  And to learn more about becoming a Red Cross volunteer disaster responder, visit us here.

Red Cross responds to weekend home fires, works to make homes safer

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Volunteers install smoke alarms, assist people during their darkest hours

A dozen weekend fires kept responders busy in Northern Ohio, as firefighters throughout the region worked hard to prevent loss of life and property, while Red Cross volunteers assisted nearly 3-dozen people who were chased from their homes.

In Toledo, fire affected residents living in an eight-unit apartment building on Friday, January 7.  See coverage of the response here.

In all, 35 people were assisted by the Red Cross, which distributed more than $9,200 in immediate financial assistance, to help residents find safe shelter, food, clothing, and other immediate needs.

Red Cross volunteers provide refreshments for Akron firefighters battling a blaze at the former Lawndale School on 01-10-22. Photo credit: Teresa Greenlief, American
Red Cross volunteer.

Red Cross workers also helped about 40 Akron firefighters on Monday morning, as they battled flames in an abandoned school building, providing snacks and hot beverages on a bitterly cold morning.

On Saturday, several Red Cross
volunteers and the Cleveland Fire Department fanned out in the city’s Detroit-Shoreway neighborhood to install free smoke alarms and provide home fire safety information to residents.  This followed a fatal home fire in the area last month.

“People don’t stand a chance if there’s no alarm to warn them about a fire,” said homeowner Juan Ramirez, while Red Cross volunteer Benjamin Cutler installed several new alarms in his Franklin Avenue home.  Volunteer Ellen Braun briefed Mr. Ramirez about keeping him and his family safe, including information about testing smoke alarms every month.

“We walk right under it (smoke alarm) every day. You just don’t think about it,” he said.

Marc Ruckel of West Clinton Avenue said he was grateful that the Red Cross was helping him check smoke alarms off his to-do list.  “It’s something I needed to do,” he said, adding, “I just never got around to it.”

Northern Ohio residents can visit soundthealarm.org/noh to request a home fire safety visit, which includes free smoke alarm installations.  Due to the ongoing pandemic, appointments to fulfill smoke alarm requests may be delayed.

For additional photos, visit our Flickr photo album here.

Stay safe while cooking this Thanksgiving

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By Tim Poe, American Red Cross Volunteer

On Thanksgiving loved ones gather to celebrate togetherness and express gratitude while sharing a feast. Some will also be assisting others, such as first responders, medical professionals and members of the American Red Cross’ Disaster Action Team (DAT). They will likely be busy. Last year’s Thanksgiving weekend, for example, saw Northern Ohio Red Cross DAT responders help 70 people who experienced home fires. They also continued aiding 80 residents displaced by an apartment fire earlier that week.

As wondrous as Thanksgiving is, home fires are a serious risk. The National Fire Protection Association states that cooking is the leading cause of home fires and home fire injuries, and that Thanksgiving is the leading day for home fires caused by cooking equipment. Other peak days for home cooking fires are Christmas Day, the day before Thanksgiving, Easter and Christmas Eve.

I asked Jani Memorich, a Northern Ohio DAT leader, for her perspective. She said, “My experience as a DAT responder has shown me the horrible effects a cooking fire can have on a family and their home. It seems like such a simple thing to avoid and yet it happens all the time. Even when someone doesn’t think what they are doing will end in a fire, it only takes seconds before it all goes wrong. Staying awake and keeping other items away from the stove seem to be two precautions most circumvented on the cooking fires I have responded to. Should the worst case scenario occur, every home should have a fire plan and everyone in the household should know what to do in the case of fire.”

“My experience as a DAT responder has shown me the horrible effects a cooking fire can have on a family and their home. It seems like such a simple thing to avoid and yet it happens all the time.”

Jani Memorich, Northern Ohio ReGION
Disaster action team Leader

Jani offered this cooking safety tip: Create a list of food and when to prep and cook it. “So many of our dishes take several steps,” she said, “and if you put it down on paper, it takes much of the guess work out. It’s almost like a recipe for the day!” Jani added, “Also, a lot of things happen about an hour out from turkey completion so having a checklist will help you keep it straight and on track. Hopefully eliminating stress helps eliminate mishaps in the kitchen!”

To keep you and your loved ones safe, please follow these cooking safety tips:

  • Never leave frying, grilling or broiling food unattended. If you leave the kitchen for even a moment, turn off the stove. In short, “Keep an eye on what you fry!”
  • Do not use the stove if you may fall asleep. I often saw the results of this as a disaster responder.
  • Move flammable items such as dishtowels, bags, boxes, paper and curtains away from the stove. Also keep children and pets at least three feet away.
  • Avoid wearing loose clothing or dangling sleeves while cooking.
  • Clean cooking surfaces on a regular basis to prevent grease buildup.
  • Fires can start when the heat is too high. When frying, turn the burner off if you see smoke, or grease starts to boil. Carefully remove the pan from the burner.
  • Keep a pan lid or a cookie sheet nearby. Use it to cover the pan if it catches on fire. This will put out the fire. Leave the pan covered until completely cooled.
  • Turn pot handles to the back of the stove, so no one bumps them or pulls them over.
  • Use a timer to remind yourself the stove or oven is on.
  • Limit the amount of people in the cooking area. Besides lessening the chances of a burn or cut, it will also lower the stress of those preparing food.
  • Oven mitts or items designed to carry hot plates/serving bowls are better at preventing burns than dish towels.
  • Consider purchasing a fire extinguisher for your kitchen. Contact your local fire department to take training on proper use.
  • Check the kitchen before going to bed or leaving home to ensure all stoves, ovens and small appliances are off.

In addition to cooking safely, please also test your smoke alarms, travel safely and consider downloading the free Red Cross First Aid app.

Have a wonderful and safe Thanksgiving!

Edited by Glenda Bogar, American Red Cross Volunteer

Red Cross offers home fire preparedness tips during National Fire Prevention Week

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By Chris Chmura, American Red Cross volunteer

Next week is National Fire Prevention Week and the American Red Cross wants to ensure everyone is prepared should they experience a home fire. So far in 2021, Ohio has had 95 home fire fatalities vs. 67 in 2020. 

We lost four on-duty firefighters in 2021 and the year is not over. These heroes were willing to give up their lives to help save lives of fellow Ohioans.  

Could your family escape in 2 minutes in case of a home fire?

A survey conducted for the Red Cross, shows that people mistakenly believe they have more time than they really do to escape a burning home. Fire experts agree that people may have as little as two minutes to escape before it’s too late to get out. But most Americans (62%) mistakenly believe they have at least five minutes to escape, more than twice the amount they have. Nearly 18% mistakenly believe they have ten minutes or more to get out. 

The American Red Cross urges everyone prepare by practicing their home fire escape plan and testing their smoke alarms.

1. Practice a 2-Minute Fire Drill 

Use our worksheet to draw your home’s floor plan and plot your escape routes. 

  • Practice your 2-minute drill (from home to a safe meeting place) at least twice a year.
  • Everyone in your household should know two ways to escape from each room in your home. 
  • In a real fire, remember to get out, stay out and call 911. Never go back inside for people, pets or things. 

2. Test Your Smoke Alarms Monthly

Test your smoke alarms monthly by pressing the test button. 

  • You should hear three beeps, letting you know the alarm is working. 
  • Don’t hear the beeps? Then it’s time to change the batteries if your model requires them.
  • If your smoke alarm is 10 years old, it’s time to get a new alarm because the sensor becomes less sensitive over time. 

Teach kids about preparedness

Our age-appropriate preparedness materials include engaging activities and easy action steps that youth will find both fun and effective.

Volunteer to help those affected by home fires

Join your local Red Cross to help families prepare for, respond to, and recover from home fire. The need for volunteers continues amidst a busy disaster season. Disaster action team members from the Red Cross Northern Ohio Region responded to nine local events over the weekend, all of them home fires. Several individuals were affected, including 30 adults and 7 children. The Red Cross provided more than $10,400 in immediate assistance.

Make a donation

Your financial gift allows the Red Cross to provide food, comfort and aid to those who have lost their home to fire. It also helps us install free smoke alarms and educate families on fire safety.

Be prepared before disaster strikes

Be prepared for disasters and other emergencies with a well-stocked emergency kit for your home, workplace and automobile. Choose from a variety of survival kits and emergency preparedness supplies to help you plan ahead for tornadoes, flooding, fire and other disasters.

Giving back this Good Neighbor Day

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By Sam Pudelski, American Red Cross volunteer

National Good Neighbor Day is September 28, a day that celebrates our neighbors and encourages us to get to know our community better. Neighbors look out for one another and help each other out.

Good Neighbor Day was created in the 1970s in Lakeside, Montana, and President Jimmy Carter in 1978 proclaimed the day, saying: “Understanding, love and respect build cohesive families and communities. The same bonds cement our nation and the nations of the world. For most of us, this sense of community is nurtured and expressed in our neighborhoods where we give each other an opportunity to share and feel part of a larger family.”

Neighbors extend past the individuals who share a common wall or property line. At the American Red Cross, our communities are our neighbors. Whether they are next door or beyond, the Red Cross works to help and support individuals who are in need—after a disaster, when a blood donation is needed or preparing before the next disaster strikes.

This Good Neighbor Day, there are many ways you can give back to your Northern Ohio neighbors through the Red Cross.

  • Donate. There are different ways you can make a financial contribution to support the work of the Red Cross, both in your local community and around the world.
  • Give Blood. Donating blood is a simple thing you can do to help save lives. Blood donations help people going through cancer treatment, having surgery, who have chronic illnesses and those who experience traumatic injuries. The Red Cross holds blood drives across Northern Ohio every week. You can find and sign up for an upcoming blood drive here.
  • Volunteer. 90% of the Red Cross workforce are volunteers. There are a variety of volunteer opportunities available right here in our area. You can learn more and apply to be a volunteer in Northern Ohio here.
  • Learn a Lifesaving Skill. The Red Cross has been teaching emergency and safety training for more than a century. You can learn first aid, be trained in administering CPR or using an AED, to be prepared for when a need for these skills arises. You can review and sign up for a class here.

There are endless possibilities of ways you can be a good neighbor and help give back to the community. You never know how one small act of kindness can impact a neighbor near you.

Edited by Glenda Bogar, American Red Cross volunteer