Tag Archives: Hurricane Helene

Thank you from the bottom of our hearts!

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By Gail Wernick, Regional Volunteer Services Officer, American Red Cross of Northern Ohio

As I begin my 15th year with the American Red Cross, I would like to share a message of appreciation to the truly special Red Cross team and volunteers with whom I have had the privilege of working to deliver our mission.

This fall I deployed for the first time in-person to be a part of the Hurricane Helene Disaster Relief Operation in Asheville, North Carolina. On deployment, I joined a team of dedicated Red Crossers to share volunteer opportunities with surrounding communities.  Due to intermittent internet availability, the team often connected with new volunteers personally to complete volunteer intake to begin volunteering as soon as possible! The Disaster Event Based and Local Community Volunteer teams supported volunteer scheduling, with more than 200 calls/texts to coordinate and prepare for the volunteers’ engagement. The team created volunteer recognition messaging and unique ways to say THANK YOU!  Each day, some more than 12 hours, was filled with new experiences, learning quickly, and adjusting to the evolving needs of the disaster operation. I will always remember my Red Cross deployment experience and the kind people I met, who inspired me and helped make a meaningful difference each day.

Thank you for delivering service in the community to help your neighbors when needed most. Your efforts are greatly appreciated, and we are most grateful for your service as a Red Cross Disaster volunteer.

Featured in the photo above, Red Cross volunteer deployment team members, disaster event based and local community volunteers from Asheville, North Carolina.

Glen McCandless, a disaster event based volunteer, featured on the far right in the photo above, volunteered at the AG Center every day for two weeks consecutively. He said, “Volunteering at the shelter and helping others in the midst of so much devastation is like salve for the soul.”

The Red Cross shelter supervisors we met extended their sincere appreciation for the dedicated disaster volunteers from the local community who tirelessly volunteered, many whose own lives and homes have been impacted by the disaster, to prepare and serve meals and offer support. Whether a volunteer gave two hours or several days of their time to help, we are grateful to them for helping deliver the Red Cross mission! 

More than 1,400 Disaster Event Based Volunteers joined the Red Cross in North & South Carolina this October and November, engaging in more than 640 volunteer commitments to provide comfort, care and hope by assembling and distributing emergency supplies, preparing and serving meals, setting up and cleaning up and supporting residents impacted by Hurricane Helene. 

The Red Cross is here to help make your volunteer experience the best it can be! Please continue to volunteer with us and encourage your friends and family to join you. Thank you for exploring and sharing our most-needed ongoing volunteer opportunities at www.redcross.org/volunteer.  We are working hard to prepare for, respond to and help communities recover from disaster. Become a part of the Red Cross Disaster Action Team at www.redcross.org/dat.

Red Crossers working to reunite families after devastating storms

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By Ryan Lang, American Red Cross board member and volunteer

Relief efforts continue throughout the Southeast weeks after Hurricanes Helene and Milton ravaged the Carolinas, Georgia and the Gulf Coast of Florida. The storms left a trail of damage totaling hundreds of billions of dollars and counting. At least 250 people were killed and dozens more are still missing.

American Red Cross workers and volunteers have been on the ground throughout the region since before the storms hit, operating shelters and assisting with cleanup. Those are the Red Crossers you’ve seen. But there are many more you haven’t seen, working tirelessly to reunite family members separated by the storms.

The Red Cross is one of many groups that work behind -the -scenes of a disaster to help reunite loved ones. We support requests for reunification that come in through our national call center including emergency welfare inquiries, family reunification requests and military inquiries.

Emma Banton, Regional Mass Care Manager

As of October 19, more than 11,500 inquiries have been made to help find missing residents in the Southeast. Regional Mass Care Manager for the Red Cross of Northern Ohio, Emma Banton, was assigned to help reunite people who are looking for their missing family members. She says the deployment has been extremely rewarding, but mentally and emotionally difficult at times.

“To be the person who can assist with reconnecting a family with their loved ones has been a tremendous feeling,” Emma said. “Unfortunately, so many lives were lost in this tragic disaster that the work of reunification does not always have the ending we hope for.”

Those cases that wind up working out as intended, with families and friends reuniting, are the reasons Emma and others do what they do. “Thank you for all that you do for the people affected by the hurricane,” one grateful family member wrote. Another person sharing their good news simply wrote, “They are OK,” letting Emma know she’d been in touch with her loved ones.

Monica Bunner, Red Cross disaster volunteer

Monica Bunner is a long-time disaster responder who has assisted with several national disaster relief operations. Monica said of her time as a reunification volunteer, “There is no greater demonstration of (the Red Cross’) commitment than to reunite loved ones who are emotionally struggling after a disaster.”

“It’s also a great opportunity for those who want to deploy but cannot be boots on the ground,” Monica added. “Equally important are the many team members who do the research, talk with the seekers and prepare (each) case virtually.”

To find out more about reunification, or if you need help finding a loved one in the aftermath of a disaster, click here.

Edited by Glenda Bogar, Red Cross volunteer

Northern Ohio Red Crossers deliver relief where hurricane survivors need it

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Husband and wife team-up to respond to storms far from home

By EILENE E. GUY, American Red Cross volunteer

Jeff and Laura Mann were on what you would call a “mission of mercy” when I reached them by phone, headed for the hospital in flood-ravaged Asheville, N.C., to pick up specialized medical equipment for a baby in an American Red Cross shelter in Burnsville, another hour away.

Jeff Mann, inside the Red Cross disaster vehicle, hands supplies to wife Laura in Burnsville, North Carolina

The couple are what the Red Cross calls a “fulfillment team.” Jeff says they’re “a store on wheels.”

They deliver consumables like toilet tissue, paper towels and baby formula as well as essentials like pillows, blankets, and special need items to shelters in northwestern North Carolina, where the number of storm refugees continued to grow.

When we talked, a week after Hurricane Helene swept from the Gulf to the East Coast, the Manns were still seeing helicopters – some ferrying evacuees to shelters and others airlifting food and water to isolated communities.

Jeff, a retired YMCA executive director, is a veteran disaster responder. “This is my 15th, 16th (response) – I don’t know,” he told me with a chuckle. He’s served in evacuation shelters, warehouses, supply units. “I’m quite a rover… wherever I’m needed.”

Jeff Mann was interviewed by news reporters at the Akron Canton Airport before his deployment to Guam in response to Typhoon Mawar 2023

Laura, on the other hand, is on her first deployment. She’s been on the board of the Heartland, Stark, Muskingum Lakes chapter of the Red Cross for years and taken lots of disaster response training. But this is the first time her work as a CPA has allowed her to take off for two weeks.

She’s excited to be helping bring relief to a region devastated by hurricane winds and unprecedented flooding. It’s a plus that she’s working with her husband.

“Laura and I are bonding,” Jeff offered. “It’s our 39th anniversary this week,” Laura explained. “This is a good marriage test.” They both laughed comfortably.

The couple, who call Louisville, Ohio, in Stark County home, are finding conditions in mountainous North Carolina challenging. Many roads, even if passable, are one lane where downed trees have been hacked back just enough so Jeff can squeeze his box truck through. Cell phone service and GPS are spotty.

“We were headed for the hospital in Asheville the first time and GPS died at the edge of town,” Laura recalled. “There were no streetlights and we didn’t have a clue. We just had to figure it out.”

Laura Mann at a Red Cross warehouse

A typical day has them at a Red Cross warehouse in Greenville, S.C., at 7 in the morning to load up, with a list of special orders to be picked up at local big-box stores. Then they head north to Asheville and on to shelters as far as Boone, another two hours away.

“We go up one side of the (Blue Ridge) mountains and back down the other,” Laura said. They were still in the truck, on the way back to Greenville, when we chatted at 9 o’clock in the evening last week.   

The Manns are among the more than 2,000 trained Red Cross disaster responders providing shelter, food, emotional support, replacement medical devices and prescriptions, and other urgent needs to storm victims across five states. At the same time, some 200 Red Cross reunification staff have fielded thousands of requests for help locating loved ones.

Red Crossers and our partners have given out nearly 480,000 meals and snacks in shelters and from mobile feeding trucks. With partner organizations, they’ve provided more than 35,000 overnight stays.

None of this disaster response, which will go on for months as the Red Cross helps individuals and families plan the next steps in their recovery, would be possible without the generosity of the American people. Please consider making a financial donation by going to redcross.org, calling 1-800-RED-CROSS.

If you’d like to get trained and become part of the hands-on relief effort, as Jeff and Laura Mann are doing, visit NEOvolunteer@redcross.org or call 216-431-3328 to learn about all the different roles that might interest you.